GMS Hub Performance Delivery Lead

Job Title: GMS Hub Performance Delivery Lead

Reports to: Head of Global Marketing Services

Job Location: Mumbai, Bangalore

ABOUT UNILEVER:

Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life – giving us a unique opportunity to build a brighter future.

Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.

About Global Marketing Services (GMS)
Within Global Business Services, Global Marketing Services (GMS) is a dynamic, collaborative team that partners with Unilever’s brand teams across the globe to deliver high-impact marketing services. Our mission is to drive speed, consistency, and operational excellence at scale, empowering brands to connect with consumers more effectively.

GMS brings together deep expertise across several key domains:

• Artwork Excellence: Our specialists lead the creation of mechanical artworks for both physical and digital packs, ensuring flawless execution and seamless collaboration.

• UARM (Unilever Artwork & Records Management): The custodians of Unilever’s corporate memory, UARM protects trademarks and records, offering brand teams historical insights and safeguarding intellectual property.

• Consumer Engagement Centres (CEC): These frontline teams engage directly with consumers across digital and traditional channels, responding to queries and feedback with empathy and precision.

• Innovation Project Management Office (PMO): A team of expert project managers accelerating innovation speed to market across Unilever’s Business Groups.

• Marketing Digital Solutions: Designers and architects of scalable marketing technology platforms, like Asset Bank, which houses over 2 million advertising assets.

• Product Data Management (PDM): Specialists in digitising and orchestrating pack-related data, enabling seamless integration across Unilever’s supply chain and marketing ecosystem.

Position Summary

Lead a team that creates value across all Marketing Hub delivered and connected activities by governing the performance and relationships behind GMS Operations in the markets/BUs whilst driving to a global “To Be” operational model blueprint. This role will focus on ensuring end to end process delivery and transformation, enabled by key technologies, across this ecosystem to create value through better business outcomes for Marketing delivered more efficiently and effectively.

Key Accountabilities of the role include:

• Shaping operational relationships with BUs & 1U countries within the framework of the global BG and GBS Strategies - ensuring the creation, maintenance and future development of required operational capabilities, releasing Marketers capacity and redefining and industrializing how Unilever work with key partners.​

• The role will be accountable for the ongoing optimizing of GMS Operations delivered with our Partners to markets/BUs. This will require a rigorous focus on operational excellence and continuous improvement and transformation.

Position Responsibilities (Expected Work)

• Assuring excellence in Service Delivery to the countries/BUs ​

• Managing end to end performance metrics and scorecards for all countries from within the team across user experiences, cost, cash and turnover​

• Managing commercial and contractual relationships with the partner​

• Ensuring Control frameworks are rigorously adhered to across the whole system (and operationally improved)​

• Supporting in-market teams on managing and escalating disputes, performance issues and customer related claims (internal and external)​

• Driving step-change transformation with the Partner network ​

• Being an active member within the GMS organisation and network to ensure that the appropriate designs (process, tech/data & org) are enhanced to deliver increased value​

• As transformation programmes are delivered for and by BG’s/BU’s/GBS, ensure the network is able to activate new capabilities​

• Leading a regional Performance Delivery Team, ensuring they have the mindset and capability to deliver high performance outcomes

Scope

This position will be responsible for a Performance Delivery and Transformation execution team supporting all BU’s and 1U markets across a key geographical region (either Americas, Europe & Middle East or Asia & Africa) engaging with key senior stakeholders both in countries and within the GBS communities.

Skills & Competencies

• Constantly looking for ways to serve our customers and consumers better​

• Passion for high performance to inspire the energy needed to win and grow ​

• High standards and accountability for self and others (peers, leaders and external stakeholders) ​

• An integrator who invests in teamwork and collaboration to drive better results especially breaking down silo’d ways of working ​

• Ability to build and manage strong relationships at all levels: flexing their style to adapt to changing situations ​

• Talent catalyst with ability to build, lead and develop strong teams​

• Strong communicator with excellent presentation and influencing skills

Key Experiences & Qualifications:

Must Have                                                                                    

• Business acumen and customer centric mindset

• E2E function agnostic integrator (non-silo mentality)

• Demonstrable Agile mindset and capabilities

• Relentless driver of improvement (relevant to service performance & process simplification)

• Holding people accountable (peers, leaders and external stakeholders) and strong personal accountability for delivery

• Team leadership experience

Desirable

• Successful history of Business Partnering within or to a Country/Function.

• Demonstrable capabilities in creating and managing strong senior relationships, including excellent presentation, influencing and communication skills

• Complex project management experience

• Experience of managing financial and business process controls

Key Interfaces:

• Senior BU Marketers within Countries

• Product & Performance Delivery Leaders from across the GBS Network

• Global Marketing Services Leadership Team

• Capgemini Operational (Partners) and Executive leadership

• Procurement, IT, HR and Finance Business partners

NOTE:

At HUL, we believe that every individual irrespective of their race, colour, religion, gender, sexual orientation, gender identity or expression, age, nationality, caste, disability or marital status can bring their purpose to life. So, APPLY with us to unleash your curiosity, challenge ideas and disrupt processes; use your energy to make the world a better place. As you work to make a real impact on the business and the world, we’ll work to help you become a better you!

All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent—please verify before proceeding.