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Demand and Supply Planning Assistant Manager - Unilever International

Job ID:
R-18055
Category:
Chaîne d'approvisionnement
Location:
Bangkok, TH
Date posted:
07/14/2021

Main Job Purpose:

Responsible for leading the overall supply planning function for Thailand based business verticals in Unilever International (Local Managed BU) including Fluocaril and UPRO and Customer Service forUAPL business for VN and Thailand. Key job scope includes:
• Operational Supply Planning – including overall coordination with UTT end to end SC Team, BDM, SU & 3PM and Customer
• Capacity Interlocking to support business growth (both medium term and long term)
• Sourcing Network Optimization
• Inventory Planning
• Performance Management


Key Accountabilities:
Operational Supply Planning:
• Periodically liaise with sourcing units and UTT SC team to review supply plans against confirmed customer orders.
• Consolidate supply plans from all sourcing units and share with customer service team.
• Identify short-term capacity issues and highlight the same to the business. Prepare contingency plans by offering products from alternate Sus.
• Loss Tree Analysis for all the non-supplied orders (e.g. forecast led loss, capacity led loss, material issues, etc.).
• KPI Review with the sourcing units at the end of each planning cycle (Service level, Supply plan compliance, Loss reasons, etc.)
• Feed supply plans and potential capacity issues to the demand planner to help in identifying the risks to the financial forecast as part of the S&OP cycle.
• Monitor and lead the offshore supply planning operations.

  • Ensure timely monthly submission of forecast to both UTT - APO and SC finance team for cashup,

Customer Service Operations Local Invoicing:

  • Create sales order for delivery plan on local deliveries

  • Provide timely feedbacks and updates to customer queries and circulate timely reports, conduct review meetings, calls on case to case and regular basis for smooth operations..

  • Monitors end to end process on from sales order creation until delivery to customer

  • Business partner with Business Development Managers and Customer to unlock supply issues and servicing related concerns – dispatch plan, invoicing, claims, documentations, pre-payment process, etc.

  • Anchor resolution for supply chain related issues – ie Master Data, TP missing, etc and involve UTT partners to ensure issues are closed

  • Work with Capabilities team on several system/tools improvement projects.

  • Monitor and track Fill Rates and devise improvement plan for key customers through Loss Tree analysis.

  • Coordinates shipping documents or relevant documents (COA etc)

Customer Service Operations UAPL Invoicing:

  • Customer Service strategy: Support in the implementation of Customer Service Strategy per Vertical.

  • Customer Engagement: Business partner with Business Development Managers and Customer to unlock supply issues and servicing related concerns – dispatch plan, invoicing, claims, documentations, pre-payment process, etc.

  • Monitor and track Fill Rates and devise improvement plan for key customers through Loss Tree analysis.

  • Work with Capabilities team on several system/tools improvement projects.

  • New lanes Set-up for UAPL sourced product ranges.

  • Lead and manage the required set-ups to operationalize new lanes for transacting businesses for Unilever sourced products. Co-ordinate, track and report progress to stakeholders. Drive efficiencies to operationalize lanes fast including Customer Shipment Instructions (CSI)

  • Order prioritization, backlog orders review, carry forward and exceptions’ management: Provide inputs to planning team for customer and order prioritization in case of constrained supplies. Handle exceptional orders and less than lead time orders as per the strategic needs of the business.

  • Review Orders vs Supply Plan & communicate: Monitor Orders and communicate proactively with the customer on any potential issues in dispatching the perfect order. A less than perfect order has variance in qty or arrival time of any SKU from customer’s placed order. Connect with planning teams to resolve issues.

  • Claims: All Supply Chain related claims, returns, refusals from the customer are to be handled appropriately. Lead the investigation and closure of cases. Review Invoices for approval

  • Order accuracy & hygiene : Work with the customers to ensure that accurate orders are released to the planning team as per agreed timelines

  • Provide timely feedbacks and updates to customer queries and circulate timely reports, conduct review meetings, calls on case to case and regular basis for smooth operations.

Capacity Interlocking to support business growth
• Interlock 0-24 months capacity (medium term) with the sourcing units and cluster product group supply chain basis forecast received from the S&OP cycle.
• Interlock 2-5 yrs capacity (long term) with the Global Supply Chain team.
• Identify UI driven CapEx requirements basis discussions with Global Supply Chain team and feedback the same to UI business and finance team for appropriate evaluation and underwriting.

Sourcing Network Optimization
• Sign off the UI sourcing strategy with the global supply chain team.
• Work with UI finance and Global Supply Chain teams to identify opportunities for sourcing network optimization basis predefined selection criteria (service, cost, etc)
• Drive supply chain cost reduction through sourcing network optimization.

Inventory Planning
• Define the planning strategies at a ‘Customer–Sourcing Unit–SKU’ combination basis forecast and service criteria (Make to Forecast vs. Make to Order).
• Define stock holding principles for the Make to Forecast SKUs clearly categorizing the stock holding into relevant buckets (safety stock, cycle stock, buffer, etc.)
• Define stock replenishment guidelines and ordering frequency based on different planning cycles for each sourcing unit.
• Monitor DOH (Days On Hand) against target and identify improvement opportunities.
• SLOB management: Highlight slow moving and non-moving stocks to the business to take appropriate actions for disposal.

Performance Management:
• Define and measure performance metrics for measuring effectiveness of the supply planning function. 


Professional Skill:
ESSENTIAL
Bachelor’s degree in engineering or supply chain.
PREFERRED Candidates with APICS certification. Mandarin Speaking/Writing Skills
Experience Required:
ESSENTIAL
• 4 to 5 yrs experience in Supply Chain out of which at least 3 yrs in supply planning
• Strong analytical skills and Strong Interpersonal skills
• Ability to work in fast paced environment and managing multiple stakeholders.
PREFERRED
• FMCG experience

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