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Assistant Manager – Access Solutions Specialist – (iOPS)

Job ID:
Information Technology
Bengaluru, Karnataka
Date posted:

Job Title: Assistant Manager - Access Solutions Specialist – (iOPS)

Location: Bangalore


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Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.

Main purpose of job:

The Access Solution Specialist (iOPS) will be responsible for evaluating and solutioning the demand coming from the iOPS programme with respect to the markets where IDAM technologies are being deployed. The incumbent would be ensuring our designs comply with our Architectural and Design principles and support the Access Platform Architect with the following.

Creating, Delivering and assuring a catalogue of consumable services and building blocks that underpin all delivery by the IDAM team.

  • Working with the iOPS programme and the markets in capturing emerging business needs and technology optimization requirements and enabling technology solutions as appropriate by working with the various platforms.

  • Working with the project delivery teams to ensure the business requirements are translated into functional requirements for delivery successfully.

  • Define, deliver, and maintain high level designs, technical building blocks and capabilities that covers all IT Platforms and underlying IDAM technologies used in the iOPS programme.

  • Working as the technical interface between the iOPS programme and IDAM platforms in delivering solutions that are fit for purpose.

  • Bringing vendor and industry expertise and thought leadership to the table.

  • Development of a technical capability roadmap across all platforms within remit working closely with Platform Architects and various platform managers internally.

  • Drive new capabilities through the entire lifecycle from idea, through evaluation and proof of concept, commercial and business case activity and through to QA.

  • Contribute to the technical roadmap, based on demand from the Platform Architect, Engagement Manager and Service Operations Manager.

Produce detailed changes to designs with due consideration for:

  • Meets requirements captured from business customers.

  • Conformance to existing approved solution patterns based on current Enterprise Architecture principals.

  • Compatibility with future strategy of the IDAM and iOPS programme.

  • Integration with existing systems and tools.

Develop proof of value, business case and TCO, High Level Technical Design through to specification and embedding activity by engineering capability.

Key Processes:

  • Follow standard processes i.e. Project Funnel, Security and Architecture Quality.

  • Utilise standard tools i.e. GAR and demand tools.

  • Apply standard frameworks i.e. ITIL & TOGAF, Unilever tech 2.0.

  • Building Block creation and consumption model.

Key accountabilities:

The Access Solutions Specialist would be the in-house SME for the iOPS Programme in the IDAM technologies and relevant UniOps Platforms. The main job responsibilities are,

  • Gain a deep understanding of Access technologies and its products like Azure, Citrix and Zscaler.

  • Become certified in the various Azure, Citrix and ZScaler technologies as required to do deliver on the job effectively.

  • Establish and maintain strong trusted partner relationship with the iOPS programme stakeholders and IDAM Project and Operational teams.

  • Provide support during the iOPS Programme technology decisions.

  • Be responsible for solution validation - user access, workflows, integration processes, testing procedures and bringing together onboarding of service or platform.

  • Provide guidance with incidents, requests, demands and how-to’s and input into operational manuals and playbooks.

  • Validate the requirements from the project – offer feedback and guidance on ways of working.

  • Investigate if the new demand / requirement can be implemented quickly and easy or if classed as a new project requirement.

  • Investigate and apply Infosec policies in accordance with Unilever standards where applicable for the iOPS programme specific needs.

  • Focus towards reducing costs without impacting service at every opportunity and new demand requirement.

  • Continuous focus towards User Experience Improvement and Productivity enhancement for users on the iOPS platforms.

  • Challenge ways of working and drive improvements.

Problem Solving:

  • Solution requirements will need to be translated into High Level Designs that can be used to define the approach and overview of solutions and Solution Designs that can be configured, integrated and deployed in the Unilever Infrastructure.

  • Providing technical consultancy at project kick off meetings, identifying technical issues and risks.

  • Working closely with the other Unilever and 3rd party Architects to ensure appropriate solutions are created that meet customer needs.

Experience and qualifications required:


  • At least 8 years’ direct experience in this field and atleast 5 years with Citrix and Zscaler technologies.

  • Detailed technical knowledge on Citrix solutions like CVA, CVD, Cloud, etc and Zscaler solutions like ZIA, ZPA, ZDX, etc.

  • Relevant industry certifications in the technologies under scope at the appropriate level.

  • Exposure to IDAM technologies including but not limited to, remote Access solutions like Citrix, Azure App Proxy, ZScaler, et al across our devices, platforms covering both – Internal and external access scenarios.

  • Working knowledge on Cloud Technologies and Solutions from vendors like Azure, GCP, AWS, etc.

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