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Assistant Manager - Access Solutions Specialist - Zscaler (IDAM)

Job ID:
Information Technology
Bengaluru, Karnataka
Date posted:

Job Title: Assistant Manager - Access Solutions Specialist - Zscaler (IDAM)

Location: Bangalore


Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life – giving us a unique opportunity to build a brighter future.

Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.

Main Purpose:

The Access Solution Specialists will be responsible for ensuring our designs comply with our Architectural and Design principles and support the Access Platform Architect with the following.

Creating, Delivering and assuring a catalogue of consumable services and building blocks that underpin all delivery by the IDAM team.

  • Bringing vendor and industry expertise and thought leadership to the table.

  • Development of a technical capability roadmap across all platforms within remit working closely with Platform Architect.

  • Drive new capabilities through the entire lifecycle from idea, through evaluation and proof of concept, commercial and business case activity and through to QA.

  • Define, deliver, and maintain high level designs, technical building blocks and capabilities that covers all IT Platforms and underlying IDAM technologies.

  • Contribute to the technical roadmap, based on demand from the Platform Architect, Engagement Manager and Service Operations Manager.

Produce detailed designs with due consideration for:

  • Conformance to existing approved solution patterns based on current Enterprise Architecture principals.

  • Compatibility with future strategy.

  • Integration with existing systems.

  • Meets requirements captured from business customers.

Document lower-level details supporting the Platform Architect and in discussion with the vendors and suppliers.

Develop proof of value, business case and TCO, High Level Technical Design through to specification and embedding activity by engineering capability.

Key Processes:

  • Follow standard processes i.e. Project Funnel, Security and Architecture Quality.

  • Utilise standard tools i.e. GAR and demand tools.

  • Apply standard frameworks i.e. ITIL & TOGAF, Unilever tech 2.0.

  • Building Block creation and consumption model.

Key accountabilities:

The ZScaler Solutions Specialist would be the in-house SME for ZScaler technologies across the IDAM team and UniOps Platform. The main job responsibilities are,

  • Gain a deep understanding of ZScaler technologies and its products.

  • Become certified in the various ZScaler technologies as required to do deliver on the job.

  • Establish and maintain strong trusted partner relationship from stakeholders to Unilever Project and operational teams.

  • Provide support during big programme technology decisions.

  • Be responsible for solution validation – Zscaler user access, workflows, integration processes, testing procedures and bringing together onboarding of service or platform.

  • Provide guidance with incidents, requests, demands and how-to’s

  • Provide guidance to the rest of the team on Zscaler.

  • Validate the requirements from the project – offer feedback and guidance on ways of working.

  • Investigate if the new requirement can be implemented quickly and easy or if classed as a new requirement.

  • Investigate and apply Infosec policies in accordance with Unilever standards.

  • Provide or direct project to documentation that can be reviewed.

  • Advise on ways of working and best practices with regards to ZScaler technologies

  • Reduce costs without impacting service.

  • Challenge ways of working and drive improvements.

Problem Solving:

  • Solution requirements will need to be translated into High Level Designs that can be used to define the approach and overview of solutions and Solution Designs that can be configured, integrated and deployed in the Unilever Infrastructure.

  • Providing technical consultancy at project kick off meetings, identifying technical issues and risks.

  • Working closely with the other Unilever and 3rd party Architects to ensure appropriate solutions are created that meet customer needs.

Key Skills Required:

  • At least 6 years’ direct experience in this field and atleast 5 years with Zscaler technologies.

  • Detailed technical knowledge on Zscaler solutions like ZIA, ZPA, ZDX, etc.

  • Relevant industry certifications in the technologies under scope at the appropriate level.

  • Exposure to IDAM technologies including but not limited to, remote Access solutions like Citrix, Azure App Proxy, ZScaler, et al across our devices, platforms covering both – Internal and external access scenarios.

  • Working knowledge on Cloud Technologies and Solutions from vendors like Azure, GCP, AWS, etc.

Key Interfaces:


  • External vendors (including but not limited to directors, architects and operational staff)

  • Industry experts & Subject Matter Experts.

  • Supplier Product teams and Solution leads.


  • IDAM Leadership team

  • Information Security & Technology Services Leadership team

  • Unilever Geo IT managers and their teams

  • Unilever Platform managers and their teams

  • Unilever Managers and their teams across IT

  • Unilever Finance Business Partner

  • Unilever Enterprise Architecture teams

  • Other Unilever IT functions

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