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Supply Chain Manager - Customer Strategy

Job ID: R-13080 Category: Supply Chain Location: Englewood Cliffs, NJ Date posted: 05/19/2021
A man sits by a Unilever logo A smiling girl wears a pink hard hat and holds up Unilever products

Background & Purpose of the Job

This is a key strategic customer facing role that is primarily focused on the management of supply chain relationships with key customers and service providers in a way that optimizes customer satisfaction & expectations while providing Unilever with a strategic advantage and builds customer growth. This role develops and implements logistics and supply chain initiatives and capabilities in collaboration with key customers to improve mutual supply chain processes, activities and resulting measurements. This individual will champion adherence to supply chain best practices and collaboratively manage multiple links within overall customer supply chain function to achieve excellence in customer service. 

Who You Are & What You’ll Do

Exhibit strong leadership and personal development to develop a highly effective team while focusing on attracting, retaining and developing individuals to deliver customer service excellence and consistency in customer alignment.  Succession planning and career development for their organization. Work closely with the Customer Operations Manager and 3rd party providers for key customers and working together to drive growth with customers on successful execution of service and key initiatives. Develop and maintain a strong link with Customer Development.  Collaborate and partner with Customer Development teams to drive growth for the customer and for Unilever.  Work closely with cross functional partners to lead key customer initiatives.

Represent Unilever at industry forums, customer supplier boards and speaking engagements.  Resident expert in external market and trends that provide valuable insights back to Unilever. 

  • You’re a strategy guru:  You leverage Unilever customer relationships to find near term and longer term breakthroughs in the end to end Supply Chain. You are able to navigate inside the organization to bring the best of what Unilever has to offer to bring the strategy changes to life.

  • You’re a born leader:  Ability to listen to customers and keep an open mind in developing new ways to collaborate.  Take time to reflect and provide a clear vision while setting expectations. Ability to handle difficult conversations while strengthening relationships,

  • You’re a dot connector: You can see the “big picture” in the Unilever supply chain and bring insights to customers in a way that is concise, streamlined and compelling.  Establish priorities by linking closely with CCD to drive mutual value for Unilever.  

  • You’re a story teller:  You have the ability to understand the end to end supply chain with customers and Unilever creating the ability to tell the story and leverage for greater integration and alignment between parties.

  • You’re a teacher:  Lead a team of individuals through personal and professional  development.  Provide challenging opportunities that creates high performance focusing on both  inner and outer game behaviors.

  • You’re a changemaker: You have mastered working with white space creating vision and 3 year strategy with customers that deliver against company targets/goals.  Provide creative solutions to improve a consumer driven supply chain. You are able to influence customers to find an agreeable way forward to the desired outcome.

  • You’re a paradox navigator: You evaluate trade-off between time, cost and service to satisfy both Unilever and customers. You are an expert of your customers and work seamless between parties.

What You’ll Need To Succeed

  • Bachelor’s degree required in Operations / Logistics / Business / Engineering preferred. MBA or Masters a plus

  • 7+ years of experience that is Logistics / Operations / Manufacturing / Customer Service focused

  • Minimum 3 years as a manager or leadership position including responsibilities for the oversight of a team

  • Broad-based experience including direct customer interface is preferred.

What We Can Offer You

Culture for Growth | Top Notch Employee Health & Well Being Benefits | Every Voice Matters | Global Reach | Life at Unilever | Careers with Purpose | World Class Career Development Programs | Check Out Our Space | Focus On Sustainability


Unilever is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics by federal, state, or local law. For more information, please seeEqual Employment Opportunity Posters

Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with Disabilities

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.

If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses.

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