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Customer Service and Logistics Director FR and RoW – Elida Beauty

Job ID: R-15661 Category: Supply Chain Location: Rueil-Malmaison, Île-de-France Region Date posted: 05/28/2021
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Customer Service and Logistics Director FR and RoW – Elida Beauty

Work Location – Paris, France

Job Type - Full Time

Who we are … we are Elida Beauty

Elida Beauty is a very exciting new beauty and personal care business within Unilever.  We re-found iconic brands by remixing them for today’s generation, making them even bigger beauty hits than they were first time around. Our remixes democratize beauty, because we want everyone on the ‘beauty dance floor’ with our top-quality products at a great value.

Driven by our colleague’s creativity, agility and close connection with consumers, customers, and suppliers we are able to unleash the true potential of our loved brands with a fresh start.  We ‘Re-Found’ them using a start-up mentality that always ‘finds a way’.  Our ‘no silos’, one team approach drives both personal and business growth so that together we deliver outcomes that are music to the ears of consumers, customers, colleagues and the planet alike.

Your Role & Key Responsibilities

Project Dragonfly looks at creating value for UL by carving out a perimeter of currently unfocused brands in NA and EU with a view to create growth.

We are looking for an experienced warehouse and logistics manager who creates and leads a team with very strong growth mindset and a can-do culture of doing what it takes to win. We’re looking for someone who thrives in balancing brand, consumer, customers, with the ambition to deliver a substantial step up in profitable growth of the current perimeter.

As the customer service and logistics director, you will play a crucial role developing Customer Service, logistics and warehosuing Strategy and execution. You will create the right Customer Relationship management, Joint Business Planning, new channels development and ensure that you are supporting the commercial strategy and vision with the right cost to serve model. Your first priority will be ensuring Excellent customer service to our customers at right cost.

Individual will be the focal point to all other functional areas within Logistics and SC Planning including Warehousing, Transportation, Customer Support, Procurement, customer development and Finance.

Your Key Responsibilities

  • E2E design and execution of Customer Service and Logistics Team Strategy for all the key customers in market and distributors across rest of world

  • Collaborate with CD and marketing teams to ensure seamless order management and delivery process

  • Responsible of seamless Order Management and delivery process and creating efficiencies on warehouse and logistics cost

  • Defines and develops collaboration, Joint Business Plans and speedy issue resolution with Customers

  • Partners with logistics companies including 3PL’s for efficient delivery of order and continuous improvement of delivery service.

  • Ensures Service Level reporting, loss reason assignment and continuous improvement

  • Responsible to deliver excellent service to all our customers

  • Drives inventory audits, SOX compliance, develops policies & procedures and training playbooks

  • Responsible for inventory is strategically allocated, resolution of stock issues, maintenance of invalid shipments and receipts, support holiday scheduling

  • Ensures reporting of warehouse and logistics KPIs

  • Manages a team of customer service, warehouse and logistics lead and outsourced teams

  • Works closely with Logistics and Customer Service Iops lead and agency resources for capability development, reporting and agility

  • Ensures efficient delivery solutions as part of the new channel strategies to our consumers

  • Ensure process hygiene and lead technology transformation where relevant  

  • Lead innovation in Wareshousing, Logistics including deployment of Digital capabilities and Automation.

  • Develop, follow up and implement medium terms VIP (savings) pipeline and projects.

  • Ensure sustainable practices are embedded in the every design or change initiative

Talent catalyst:

  • Responsible for growing and nurturing talent including succession planning ensuring organization is fit to win short and long term

  • Key representative of Elida Beauty Limited within organization as well as externally across various key stakeholders and organizational bodies.

Requirements

  • Bachelor’s Degree from an accredited college or university, preferably in business, finance or supply chain management.

  • 5+ years of experience in Supply Chain

  • Demonstrated analytical and conceptual problem-solving ability; excellent oral and written communication skills, including presentation skills

  • Ability to multi-task, meet tight deadlines and work under pressure with autonomy

  • The ability to effectively lead and engage cross functional global teams and a willingness to take responsibility and accountability

  • Demonstrated self-starter with the ability to deliver results in a lean, agile organization  and able to adapt to changing priorities

  • Strong communication, supervisory and interpersonal skills

  • Understanding of key financials, P&L , WMS systems and cost to serve models

Join us…

To ensure that your personal creativity helps to unlock our potential, we will upskill and reskill you. We will develop leading-edge digital marketing skills and best-in-class teamworking capabilities.

Most importantly, we will give you the autonomy to use them like a ‘founder’. We will help you to think like a CEO so that we all focus on delivering our Purpose and so you drive growth as you develop. Imagine how good we will feel when we see that our creativity reignites growth in the business because consumers embrace our new ideas.

Better for our consumers, better for the world and better for each of us

The way we manufacture, package and distribute our products will be better for everyone and for the planet. We will bring a new meaning to diversity and inclusion by providing access to beauty products that suit every kind of skin and hair.

Excited about the Role?

Please apply online. Your application will be reviewed against our requirements and we will be in touch to provide you with an update on the status of your application.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

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