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CS Facing Lead FR & RoW - Elida Beauty

Job ID: R-15664 Category: Supply Chain Location: Rueil-Malmaison, Île-de-France Region Date posted: 05/28/2021
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Customer Facing Lead– Elida Beauty 

Work Location– Paris, France

Job Type - Full Time

Who we are … we are ElidaBeauty

Elida Beauty is a very exciting new beauty and personal care business within Unilever.  We re-found iconic brands by remixing them for today’s generation, making them even bigger beauty hits than they were first time around. Our remixes democratize beauty, because we want everyone on the ‘beauty dance floor’ with our top-quality products at a great value.

Driven by our colleague’s creativity, agility and close connection with consumers, customers, and suppliers weare able tounleash the true potential of our loved brands with a fresh start.  We‘Re-Found’ them using a start-up mentality that always ‘finds a way’.  Our ‘no silos’, one team approach drives both personal and business growth so that together we deliver outcomes that are music to the ears of consumers, customers, colleagues and the planet alike.

Your Role & Key Responsibilities

We are looking for an experienced customer facing lead who has a very strong growth mindset and a can-do culture of doing what it takes to win. We’re looking for someone who thrives in balancingbrand, consumer,customers, with the ambition to deliver a substantial step up in profitable growth of the current perimeter.

As the Customer Facing Lead, you will play a crucial role in thecustomerrelationship management, issue resolution,order to cash process management and ensuring that you are supporting the commercial strategy and vision with the right cost to serve model. Your first priority will be ensuring Excellent customer service to our customers.

Your Key Responsibilities

  • E2E execution of Customer Service Team Strategy for all the key customers in your market

  • Collaborate with CD teams to ensure seamless order management and deliveryprocesses

  • Support Order to Cash process to ensure all customer requirements are fulfilled aligned with internal businessplans

  • Executes Joint Business Plans and speedy issue resolution withCustomers.

  • Responsible to deliver excellent service to all ourcustomers

  • Owns and monitors Service Level reporting, loss reason assignment and continuousimprovement

  • First point of contact to customer order processing teams related today-to-dayoperations

  • Works closely with Customer Service Control Tower teams for capability development, reporting andagility

  • Works closely with Warehousing and Logistics teams for on time customer deliveries

  • Support process hygiene and lead technology transformation where relevant  


  • 1-3 years of experience in Customer Service 

  • Demonstratedconceptual problem-solvingability; excellentoral and written communication skills, including presentationskills

  • Ability tomulti-task, meet tight deadlinesand work under pressure withautonomy

  • The ability to effectivelylead and engage cross functional globalteamsand a willingness to take responsibility andaccountability

  • Demonstratedself-starter with the ability to deliver results in a lean, agileorganization  andable to adapt to changingpriorities

  • Strong Excel Skills

  • Experience with SQL and/orPowerBIa plus

Join us…

To ensure that your personal creativity helps to unlock our potential, we will upskill and reskill you. We will develop leading-edge digital marketing skills and best-in-class teamworking capabilities. 

Most importantly, we will give you the autonomy to use them like a ‘founder’. We will help you to think like a CEO so that we all focus on delivering our Purpose and so you drive growth as you develop. Imagine how good we will feel when we see that our creativity reignites growth in the business because consumers embrace our new ideas.

Better for our consumers, better for the world and better for each of us

The way we manufacture, package and distribute our products will be better for everyone and for the planet. We will bring a new meaning to diversity and inclusion by providing access to beauty products that suit every kind of skin and hair.

Excited about the Role?

Please apply online. Your application will be reviewed against ourrequirementsand we will be in touch to provide you with an update on the status of your application.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

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