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Customer Manager - Metcash

Job ID: R-13339 Category: Customer Development Location: North Rocks, New South Wales Date posted: 06/01/2021
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Who are we?

Do you want to work for a company that makes a difference in the world? At Unilever, we have a clear purpose - to make sustainable living commonplace. Through our 400 brands reaching 2.5 billion people every day, we aim to make a positive social impact globally and locally.

The opportunity & responsibilities

We are seeking a Customer Manager – Metcash to join our HBPC team based in North Rocks.

The Customer Manager will be externally focused & lead an area of the business as well as developing strong working relationships with Senior Customer contacts. 

The Customer Manager is responsible for the P&L of the Unilever business, including; turnover, profitability, trade spend and Market share delivery, whilst building, negotiating and executing the commercial joint business plan with the Customer.

JOB SUMMARY

  • Delivery of Turnover, Customer Profitability and TTS budgets for allocated categories within Customer Channel

  • Develop strong relationships with both internal (e.g. Category Manager, Shopper Insights Managers) & external customers (e.g. Category Managers, Trading Managers, Category Directors Buyers)

  • With Customer Marketing Manager, deliver in store activation events as defined by company Pulsing Plan.

  • Develop & deliver Joint Business Plans with the Customer.

  • Develop and deliver promotional plan within Customer.

  • Day to day administration and evaluation of product portfolio e.g. Promotional Evaluation, inputs to S&OP

  • Discuss and agree Gap Filling initiatives with Category Team

  • Lead range and merchandising reviews (where appropriate), working in collaboration with the Category Managers, Range & Merchandisers and Head of Platinum Partnership

  • Work with CBM and Customer Director to develop and deliver Local Customer Strategy Plan for customer.

  • Deliver key Category Team initiatives at Customer e.g. Price Increases, Brand Activation, NPD etc

  • Work with Customer Service Team to ensure customer service issues are resolved efficiently.

  • Own the short-term volume and spend forecast aligned to S&OP process for their allocated super categories

KEY REQUIREMENTS

  • Ideally you will have held at least 3-4 roles in Customer Marketing/Trade Category Management ad account Management/Field Sales.

  • FMCG experience

  • Strong customer facing experience and proven track record is a must  

  • Proven people management/development capabilities

  • Excellent communication and presentation skills

  • Strong influencing skills and interpersonal skills

  • Strong analytical skills and attention to detail

  • Strong team commitment and results delivery orientation

  • Good Microsoft Excel, Word and Powerpoint skills

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus, if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

If you require reasonable adjustments for the application and recruitment process, please advise us on ANZ.talent@unilever.com

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

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