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D&A Customer LiveWire Product Lead

Job ID: R-15942 Category: Data & Analytics Location: Port Sunlight, England Date posted: 06/02/2021
A man sits by a Unilever logo A smiling girl wears a pink hard hat and holds up Unilever products

D&A Customer LiveWire Product Lead

Location: Kingston

About Unilever

Unilever is one of the world’s leading suppliers of Food, Home and Personal Care products with sales in over 190 countries and reaching 2 billion consumers a day. Unilever has more than 400 brands found in homes around the world, including Persil, Dove, Knorr, Domestos, Hellmann’s, Lipton, Wall’s, PG Tips, Ben & Jerry’s, Marmite, Magnum and Lynx. Faced with the challenge of climate change and the need for human development, we want to move towards a world where everyone can live well and within the natural limits of the planet. That’s why our purpose is ‘to make sustainable living commonplace”

The Information & Analytics (I&A) vision is to drive data intelligence throughout the organisation; powering key decisions with data, advanced analytics & AI to accelerate growth. Our teams strive to embed analytics products, solutions and services which enable the future-fit organisation and drive growth to create a better business and a better world. 

Not only do we want to accelerate and simplify access to relevant and accurate data, we will lead the data & analytics culture to empower employees across Unilever. Our teams build in-house, leading edge I&A capability – and most of all – make I&A a great place to work.

The role is based in the centre of Kingston, where you have a wide selection of shops, cafés and restaurants at your fingertips. The office is home to a restaurant, a fruit and ice-cream bar, and a subsidised shop offering a selection of our Unilever products.

Job Purpose

For Unilever to remain competitive in the future, the business needs to continue the path to become data intelligent. The Data & Insights team will persevere to make Unilever Data Intelligent; powering key decisions with data, insights, advanced analytics and AI.

Our ambition is to enable democratization of data, information and insights as ​a completely agile organization ​that builds fantastic careers for our people ​and is accountable for delivering great work ​that maximizes impact and delivers growth.

This Data & Analytics function endeavours to create clear accountability for all aspects of Data Strategy, Data Management, Information Management, Analytics, and Insights. We would be accountable for impact of solutions, maintaining market relevance and minimising unnecessary overlaps in analytics products, ensuring simplicity and that our solutions better meet the needs of our users.

We would partner with the Digital and Data Legal Counsel to ensure that our Data Defence (Privacy, Governance, Quality, etc) is well structured and sufficiently robust to use data and AI correctly throughout the enterprise. We would democratize information across the business, while supporting the culture shift required for data driven decision making. Further, this team would drive capacity unlock from manual and duplicative reporting capabilities, while also refocusing a portion of the unlock on embedding predictive and prescriptive analytics capabilities into our highest potential opportunities. 

We have four key operating principles:

  • One team
  • Connected to the business
  • Deploying with pace and discipline
  • Designing for experience

Our vision is to make Unilever data intelligent, partnering with the business to power key decisions with data, advanced analytics and AI to accelerate growth.   Our 5 strategies to achieve this are:

  • Accelerate & simplify access to relevant data, information and insights
  • Build in-house, leading-edge data, information, insights & analytics capability
  • Lead the data & insightsculture and careers to empower employees across Unilever
  • Rapidly embed analytics products, solutions and services to drive growth
  • Advance Information Automation at Scale

The CD products team is an engagement team partnering the Customer Development function, delivering and rolling out analytical products to meet the growing need of the function to become ever more data-led.

As part of the Integrated Operations (iOPs) programme, one of the key strategic business transformation initiative for Unilever, the CD product team delivers a number of solutions, one of which is Livewire CD, which aims to be a one-stop-shop for all performance management needs for CD personnel. As a key part of iOPS, it supports the Run organisation to make managing the business delivery more efficient whilst bringing all required information in a single place with easy to interpret insights. At the same time, Livewire CD also needs to support the overall growth agenda of CD and is integrating additional scope such as supporting some aspects of the NRM (Net Revenue Management) process.

The D&A Livewire CD Lead Product owner defines and develops the solution scope, coverage and functionality and ensures the product has a clear functional fit to the evolving needs of CD. He/She ensures the product roadmap targets maximum value delivery and is positioned as a critical asset for the in-market CD teams. They lead the squad from high level proposal through to delivery. The Product Owner owns project budgets, timelines and designs and is the accountable person within the squad to the business. Product Owners retain ownership of their products once they are live, and act as a key conduit between the business teams & DevOps teams for ensuring products are appropriately supported and further developed where necessary.


Lead the development of business requirements; cost estimates; and benefits identification to feed into the business case for the new products Lead the squad – guiding them and taking accountability for their performance in the eyes of the business Assist the business in change impact assessments and liaise with the D&A Market Teams & Change leads on the ground to support the delivery of change management Align the product functional & implementation roadmap within the iOPs transformation programme and manages dependencies Oversee product functional/ non-functional design and ensure Capability Teams’ members of the squad develop solutions which meet the business requirements Develop; own; and manage all project budgets & timelines Work with the Data lake & Solution Factories to ensure project deliverables are appropriately costed & scheduled in-line with project expectations Work with the D&A Market Deployment mgrs. to test and land solutions & functionality Own products developed in BAU and work with the D&A Market teams/ Solution Factory to ensure DevOps requests are appropriately managed, budgeted and delivered

All About You

Standards of Leadership Required in This Role

  • Business Acumen
  • Personal Mastery
  • Agility
  • Passion for High Performance

Key Skills & Relevant experience - Essential

  • Understanding of the D&A landscape and overall solution architecture
  • Business intimacy with CD/Net Revenue Management
  • Product design thinking experience to be able to translate the business requirements into a D&A product which leverages from Data & Technology to help deliver the business strategy
  • Stakeholder management & ability to sell the benefits of technology-enabled solutions
  • Project mgmt. skills and ability to synchronize the planning & delivery of the D&A product with the delivery of the business strategy
  • Agile mindset and ability to plan the D&A product roadmap via consecutive Releases which align with key business needs.
  • Experience in delivering solutions in a complex matrix environment and leveraging multiple service lines and teams.

Key Skills & Relevant experience – Desirable

  • Data modelling
  • Applying data science techniques to deliver business insights

Key interfaces


  • Global CD Business teams (NRM COE, global and local CD teams)
  • iOPS Central Programme management, tech delivery and Market Delivery leads
  • D&A Portfolio Manager, D&A Factories, Data CoE, Data Science Coe, Global Platform Teams
  • D&A Markets and Insight Hubs
  • Global /Market UniOps teams


  • Partner Data and insight 3rd parties

What We Offer

Not only do we offer a competitive salary, but also our pension scheme, an annual bonus, a free gym, a staff shop and shares. You’ll get the opportunity to work directly with our renowned and exciting brands in a flexible and agile environment. We strive to achieve a family-friendly culture and to, above all, create possibilities for all.

Diversity at Unilever is about inclusion, embracing differences, creating possibilities and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

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