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e-Commerce Account Manager (Omnichannel)

Job ID:
Customer Development
Anderlecht, Brussels Capital
Date posted:

Who are we?

At Unilever, we share one simple purpose: To make sustainable living commonplace. Through our powerhouse brands such as Dove, Axe and Magnum, we are creating a bright future for our business and our planet – and you can be part of it!

We believe that companies with purpose last, people with purpose thrive and brands with purpose grow.  We meet every day needs for nutrition, hygiene and personal care with brands that help people feel good, look good and get more out of life.

Business context and main purpose of the job:

This role is a great opportunity for those who want to develop strong business acumen and understand all commercial levers leading to successful FMCG e-Commerce sales

It’s a great starting point to become a real all-round commercial multitasker and you’ll have the chance to improve your analytical capabilities, your logical thinking, negotiation- and interpersonal communication skills. At the same time, you’ll be exposed to many other aspects of the FMCG industry and Unilever. You’ll touch upon the power of strong customer relationships, trade marketing, e-merchandiser skills, financial knowledge and you’ll interact with both key accounts, category managers and marketeers.

We are looking to recruit a full-time professional. The job is based in Brussels and 0-5% travel is foreseen.

As an Account Manager e-Commerce Omnichannel you will be responsible for driving online growth with our top grocery & drug retailers. Your main role is to co-create and implement customer E-joint business plans that deliver market-share and category growth in the digital space ahead of the competition and this in close collaboration with the wider e-Commerce and sales teams.

Key Accountabilities

  • Co-create strong e-joint Business plans, that deliver a triple win: for the shopper, for the retailer and for Unilever.

  • Develop strong relationships with the e-commerce teams at customer side. to execute the strategy in the e-Joint Business Plans

  • Pro-active performance management (Focus on topline growth and ROI)

  • Set up, improve and evaluate scorecards with grocery retailers to track the market share and evolution of E-Joint Business Plans in each category

  • Provide knowledge and recommendation both to the retailers as the Unilever teams across all categories

  • Support in the commercial activation of our brands in the channel, by building a promotional & activation strategy which incorporates the objectives of the brands and categories

  • Ensuring premium online presence at both and pureplayers, by actively managing keyword Lists, online content and images.

Attitude and personality:

  • Passionate about e-commerce and the online customer

  • Excellent communication and interpersonal skills

  • Entrepreneurial mindset

  • Proactive, flexible and adaptable to changing situations

  • Commercial focus with strong eye for detail

  • Hands-on mentality, not afraid to tackle administrative tasks in order to develop your accounts

  • Able to work in a challenging fast paced environment

  • Creative thinking

Who are you?

  • Ideally 3 years working experience in a commercial role, preferably in an e-commerce environment

  • You understand the drivers for success in consumer goods e-Commerce and have demonstrated understanding of eCommerce and the underlying commercial levers

  • You have strong analytical skills with strong knowledge of Excel

  • You have very good communications skills: oral presentations, negotiations

  • Strong commands of English, in addition to good level of Dutch and/or French both oral and written

  • You are enthusiastic, take initiative and have perseverance

  • You are a team player with very good social skills


To apply, please send your CV and a motivation letter. Your application will be reviewed against our requirements and we will be in touch shortly after the closing date to provide you with an update on the status of your application.

We look forward to meeting you!

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

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