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Key Account Manager In Home - Ice Cream

Job ID:
Customer Development
Athens, Attica
Date posted:

Business Context and Main Purpose of the Job

To develop relations with and be the first point of contact of the Retailer, to design the annual strategy per customer ,execute the monthly business plan, ensuring proper investment levels and monitoring the in-store execution.

Main Accountabilities

  • Manages & Develops the relationship with the Retailers  (Buyers, Store Managers).
  • Works with NAM to build the Customer and/or Channel Strategy (Articulate, Monitor, Review).
  • In Collaboration with NAM: Builds the Customer/Channel Business Plan and negotiates Joint Business Plans (Articulate, Monitor, Review)
  • Works with NAM to finalize and agree with the Customer the annual contract – Is responsible to execute it.
  • Is responsible for the Customer P&L (track, provide corrective actions).
  • Develops & Executes the Perfect Store plans in collaboration with all relevant departments.
  • Provides direction to Sales Representatives and Merchandising force to ensure excellent in-store execution.
  • In cooperation with Field Force, is accountable & responsible to flawlessly execute the Brand/Category plans & to land Innovations in store.
  • Manages customer operations (up to the level of CD responsibility, varies per customer).
  • Follows up Credit Policy - Plans corrective actions (in Collaboration with Accounts Receivables team).

Key Skills

  • Account Management
  • Negotiations
  • Retail Selling & Merchandising
  • Business planning & Financial Acumen
  • Category Management principles
  • Competition Law understanding and compliance
  • Customer Service Excellence

Background and Skills

  • University Degree, at Post-Graduate level.
  • Master's degree will be considered a plus.
  • 5 years experience in commercial functions (Sales Rep, Category Management, Customer Marketing, Account Management, Marketing, Customer Service).
  • Fluent in English (speaking and writing).
  • Strong computer skills.

Key Interfaces

  • Shopper Marketing team
  • Channel & Category Development team
  • Field Force/ Area Sales Managers
  • CD Finance
  • Support Areas (for e.g., CD Administration, HR, Legal, Accounts Receivables, Customer Service)
  • Retailers’ Teams

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

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