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Site Quality Specialist

Job ID:
Supply Chain
Bangkok, Bangkok
Date posted:

Job Title:

Site Quality Specialist

Work Level


Location (City, Country):

Minburi factory (Ladkrabang I.E

Main Job Purpose:

The Site (Factory / Sourcing Unit) Quality role supports the implementation of Unilever specifications, standards and Quality Management System (QMS) for quality assurance and controls in alignment with applicable regulatory requirements. This key Quality role ensures systems are in place to comply with local regulatory requirements and drives site Quality improvement activities to ensure product consumer safety & overall quality and address consumer / customer issues.

Reports through Site Quality Leader to Site Leader

Key Responsibilities:

The scope of the role is dependent on site scale factors including # consumer units, # packing lines, site headcount - # FTE, direct responsibility staff # FTE, and site complexity factors such as # technologies, # SKU, % production direct-shipped to customer. Technologist designation is dependent on application of special technical skill or academic standing in one or more area of quality such as microbiology, chemistry, mathematics / statistics, etc. in addition to responsibilities of Specialist.

Decision making directly impacts consumer safety and quality of UL products in the market place with implications on UL reputation and brand equity. Is a key role in mitigation and management of UL Corporate Operational Risk (Design and production of products that meet our environmental, consumer safety and quality standards)

Applicable to Specialist and Technologist

  • Supports implementation of UL QMS in the site to assure consumer safety and overall quality of final product being manufactured
  • Supports efforts to verify compliance of site operations to UL QMS through program of internal quality audits
  • Supports efforts to submit a complete, accurate and on-time Quality Verification program self-assessment
  • Supports preparation of local procedure and work instructions that ensure UL and other applicable standards are accurately represented in local procedures and work instructions
  • Supports data collection, analysis and assignment to standard Quality loss trees in support of operational KPIs reporting
  • Supports providing of Site details for Inter-Company Quality Agreement to MCO receiving the product
  • Supports efforts to complete and maintain external audits and certifications
  • Supports efforts to verify and document compliance to regulatory requirements applicable to quality and consumer safety, and to ethnic / religious requirements
  • Supports efforts to verify and document the traceability of materials, packaging and products e.g. includes annual dummy or mock recall exercises
  • Utilizes SAP QM and Unilever specifications including InterSpec/PLM system and supports verification of use for quality purposes
  • Supports site required actions necessary to manage product incidents e.g. data and information requested by MCO Quality
  • Supports the implementation and verification of procedures to control non-conforming materials and products
  • Supports site implementation and on-going verification of HACCP plan and pre-requisite programs such as pest controls, allergen management, hygienic controls, etc.
  • Supports implementation and on-going verification of category / technology GMP as applicable to the site
  • Supports site implementation and on-going verification of HACCP pre-requisite programs such as pest controls, allergen management, hygienic controls, etc.
  • Supports implementing and assessing of on-going compliance to in-take control program for received materials and packaging
  • Supports implementing and assessing of on-going compliance to a quality testing program throughout the production cycle that is aligned  with UL / external requirements and applicable specifications
  • Supports program to ensure on-site Quality laboratories operate in accordance with applicable Good Laboratory practices and UL /external requirements, test methods and general laboratory safety
  • Supports implementing and verifying site calibration and maintenance program for inspection, measuring and testing equipment
  • Supports program for product fill control through monitoring and verifying fill parameters and compliance
  • Supports the implementation and maintenance of system where key quality data and information are recorded and preserved
  • Supports / participates in Quality Pillar activities in WCM/TPM factories
  • Supports ensuring UL required IT systems, practices, loss trees and improvement tools are used to reduce / eliminate quality losses
  • Supports / participates in structured quality improvement activities related to customer, consumer issues and CRQS gaps
  • Supports efforts to improve quality of inbound materials by collecting and analyzing supplier performance data
  • Supports process capability studies to maintain alignment between process capability and specification limits in processing and filling operations
  • Applies current tools and practices to support management of quality related projects
  • Supports innovation trials in the site as appropriate for site quality
  • Supports early management in site projects as representative of site quality
  • Supports VIP projects as appropriate for Site Quality
  • Supports ensuring that quality-related responsibilities are fulfilled as per LMP for innovations and changes

Additional responsibilities for Technologist:

  • Utilizes advanced knowledge of HACCP, hazard controls & pre-requisite programs to support site efforts to mitigate consumer safety risks
  • Applies specific knowledge of factory hygiene and equipment cleaning and disinfection to support site HACCP and prerequisite programs in mitigation of consumer safety risks
  • Utilizes knowledge of microbiology and its potential consumer safety risk to support site HACCP plans, pre-requisite programs  and on-going verification
  • Utilizes advanced technical knowledge (e.g. chemistry, microbiology, statistics/ mathematics, etc.) to support site quality testing program for received materials and packaging aligned with UL requirements and specifications
  • Utilizes advanced statistical knowledge to support process capability studies to maintain alignment between capabilities of site processing and filling operations and specification limits
  • Utilizes advanced knowledge of category / technology details and requirements to support site innovation / changes
  • Demonstrated sound knowledge with the solid experience and application of Quality management system, Good Manufacturing Practice, Good Hygiene Practices and Product/Food safety product and build the quality culture across organization.

Professional Skills:


  • University degree in technical discipline or general sciences


  • Biology, Chemistry, Engineering, Food Science, Food technology or Microbiology degree

Experience Required:


  • 3 - 5 years experience in Quality, Engineer or Manufacturing


  • Manufacturing experience


Occasional and typically domestic destinations


  • Factory – Site Leaders, Manufacturing Managers, RVS Leaders, Site / Maintenance Engineers, Shop floor supervisors and Operators (UL and 3rd party on-site)
  • SC Category / Technology / Engineering Teams – Directors, Managers
  • R&D -  Managers, Technicians
  • Manufacturing Excellence - Directors & Managers
  • Quality Professionals – Regional / MCO, Director / Manager
  • External audit personnel
  • External Regulatory Inspectors
  • Co-makers Quality personnel
  • Suppliers Quality personnel

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

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