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Assistant Product Manager – Solution Design & Insight Generation, Global Organized Retail Customer Development Analytics

Job ID:
Data & Analytics
Bengaluru, Karnataka
Date posted:

Job Title: Assistant Product Manager – Solution Design & Insight Generation, Global Organized Retail Customer Development Analytics

Job Location: Bangalore

Job Level: 1D

Unilever, for than 3/4th of a century, has been involved in designing products and innovations which have transformed people’s lives and help them feel good, look good and experience more out of life. As a leading fast-moving consumer goods organization, Unilever has its operations extended all over the globe. 

Within Unilever, Unilever Operations (UniOps) team is a global team tasked with the mission of bringing Unilever’s compass strategy of ‘doubling the business and reducing environmental footprint to half’ to life. Unilever Operations brings together the synergy between services, technology, information & analytics to

improve effectiveness of employees, drive efficiency and generate sustainable growth. 

Data & Analytics is a team of enthusiastic and bright people who enable quicker & smarter business decisions while ensuring a delightful user experience across the enterprise. Placed Centrally, D&A Champions have access to a pool of talented data experts spread across six continents and work with ourpartners, functions, categories, and geographies to harmonise decision-making and deliver technology solutions to drive business insight. 

The D&A CD teams connect data, analytics, insights, and action to drive quantifiable significant results. The team create systems of engagement that lead to quantifiable results and are architects of Business Impact. We work across organizational boundaries, driving visibility, accountability, and trust with stakeholders. The Global D&A CD teams start with the customer, store, shopper, or Unilever user and work backwards to develop solutions. The D&A CD teams innovate to improve and love to learn, hear alternate perspectives and take an outside-in view. We create new ideas that are useful, simplify existing capabilities and ways of working, and identify solutions to hard problems. 

Our vision is to make Unileverdata intelligent,partnering with the business topowerkey decisions withdata,advanced analytics and toaccelerategrowth.   Our 5 strategies to achieve this are:  

  • Accelerate & simplify access to relevant data, information and insights 

  • Build in-house, leading-edge data, information, insights & analytics capability 

  • Lead the data & insights culture and careers to empower employees across Unilever  

  • Rapidly embed analytics products, solutions, and services to drive growth

Customer Development is a critical area of focus for Information & Analytics. In support of the CD strategy,our objective is to make the right decisions, faster than anyone else in the industry, to drive growth andcompetitive advantage throughout our end-to-end consumer experience, customer and store engagement,employee experience and optimization of our operations. The needs of customers, stores, distributors,shoppers and employees are changing, and we must support customer development in evolving to meettheir needs through data and analytics:  

  • Customers need… us to help them grow categories, drive penetration, frequency and basketsize through promotion, assure on-shelf availability at the lowest possible cost, and growtheir own margin through improved trade terms 

  • Stores need… to be better served by us through direct reach, improved service quality, andsupport to create brilliant store experiences 

  • Shoppers need… what they want, when they want it, available in their store of choice (off oronline), with the right assortment aligned to the shopping mission they are on, activatedbased on a “segment of one” 

  • CD employees need… better data, better insights, better tools to do their jobs moreeffectively 

The Global Data & Analytics Program and Product Design for Global Organized Retail supports data and analytics capabilities landing by partnering with Tech (in-house tech teams as well as Vendors) and Solution Factory teams. This will be a hands-on position with a 50/50 split between management and carrying out the roles and responsibilities as detailed.

Product management:

  • Solution/Tool Design, Setup & Resilience 

This role is a key contributor in the design and delivery of Global Organized Retail supports data and analytics capabilities – right from hypothesis forming, functional & non-functional requirements & finalization to delivery. Therefore, it involves working closely and coordinating with various teams (Technology Services, Enterprise computing, Technical Design Architecture, Landscape, InfoSec et al) to successfully – 

a)design new solutions/tools

b)set up new solutions/tools

c) to implement the upgrades for the existing solutions/tools and to implement the resilience measures

  • Insight Generation

Responsible for introduction of innovative insight generation tools and techniques

Build interactive prototypes

ExecuteSolutionscale-outs to new areas

  • Governance

Establish governance with Suppliers, Markets, products 

Work closely with lead managers and LT for driving up the usage and penetration

Ensure UX guidelines are adhered to and recommend changes in products

Should also be able to govern vendor resources to resolve escalations, measure their performance and coordinate any improvements required

Generate appropriate MIS for regular updates and controls and drive operational excellence within the team

Team & Vendor management:

  • Coordinate and manage UL Enterprise Computing/Enterprise Architecture/Solution Factory/InfoSecteams and vendors as applicable 

  • Ensure adherence to SLA by 3P and drive user satisfaction

  • Interface within the team with User Experience Managers to provide a 360-degree offering to the markets and products

Stakeholder management:

  • Work with teams across reporting lines andhelp the team leadership partner with senior stakeholders – including within customer development, supply chain, and markets, to align the top data and analytics pain points and priorities

  • Plan and manage multiple requests and priorities simultaneously in a highly VUCA and competitive market  

  • Translate the development+deployment plans & requests to actionable items and communicate the on-ground development/challenges to the team leadership through on-time MIS

Job Requirements:

  • Overall 5+ years of relevant work experience, with minimum 2+ years in data and analytics  

  • Strong stakeholder management skills are a pre-requisite 

  • Appreciation of Data Visualization concepts

  • Working with varied IT teams to resolve dependencies and impediments

  • Familiarity with Agile methodology, JIRA, Teams, SharePoint

  • Desirable: Cloud based applications, UX centric, Power BI, MS Azure, WebApp

  • Working experience in Data Analytics and Information products 

  • Familiarity with Unilever Processes and various teams involved in the lifecycle of a product/platform

  • Gathering requirements

  • Problem Solving Skills

Ideal candidates would preferably have an MBA or Master’s Degree


  • Passion for technology

  • Excellent communication

  • Growth mindset, Can-do attitude and resilient

Standards of Leadership:

  • Global Mindset

  • Real Accountability

  • External Orientation

  • Team Alignment

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