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Business Support Solutions Lead, IT Function, ekaterra, Unilever’s Tea Division

Job ID:
Information Technology
Bengaluru, Karnataka
Date posted:

Job Title: Business Support Solutions Lead, IT Function, ekaterra, Unilever’s Tea Division

Work Location: India

Job Type: Fulltime  

Travel required:  Limited travel. Now limited due to CV19 restrictions

About ekaterra 

Unilever is proud of its tea business, the biggest in the world, with world class purpose driven brands such as Lipton, PG tips and Pukka. Recently, Unilever decided to separate the Tea business to ensure it can best achieve its potential and renamed it to ekaterra to facilitate its separation to a standalone entity. eka stands for unity and one purpose while terra stands for earth and nature. As ekaterra we are united in one purpose: growing a world of wellbeing through the regenerative power of plants.

Unilever is reviewing several options for separation, including a demerger, an initial public offering, a disposal or through partnership models. Unilever will retain the tea businesses in India, Nepal and Indonesia, and the partnership interests in the ready-to-drink Tea joint ventures. 

Present in more than 100 countries, ekaterra generated revenues of €2 billion in 2019. With 13 production factories in 4 continents and tea growing estates in 3 countries, ekaterra is a profitable and growing business offering a world of wellbeing with the regenerative power of plants to hundreds of millions of consumers. As a standalone entity, ekaterra is even better positioned to lead the industry with dedicated focus driving greater growth and value.

Combining the strength and scale of its global iconic brands with speed and agility, ekaterra is brewing a ‘corporate start-up’ mindset that’s opening up new opportunities to flourish every day – both for its business and its people.

At ekaterra, we work alongside people who put consumer love at the heart of every decision. Diverse minds who celebrate new ideas, share our values and the commitment we have for the wellbeing of all. In return, we create an environment that gives our people space and freedom, where they can grow as leaders. A connected community where ideas can thrive. Where you explore new challenges. Learning all you need to master your field, and even more about yourself.

Be part of this amazing blend. Join our collective and help us grow a better world of wellbeing and a better you.

The qualities we look for in you:

ekaterra is made up of a special blend of individuals which make our teams exciting and diverse. To be part of our blend we are looking for individuals who think Green and are environmentally conscious, who understand the power of simplicity and who are accountable for their actions. We want those who infuse mastery and passion in everything they do to create great products and unforgettable experiences for our consumers.

What's in it for you?

We believe that growth is for everyone, we believe in growing leaders and making space to grow an owner’s mentality and like nature we adapt, we change and we grow. We believe in connections over hierarchies and (work)levels. We have a 'corporate start-up' approach; we act with speed and agility and we have the strength and scale of a large corporation. We are building a better world of wellbeing and a better you.

Your Role:

ekaterra aspires to be a fast paced and innovative company and will pioneer new product innovations and trends for tea connoisseurs globally. For this ekaterra seeks a Business Support Solutions Lead that is responsible for applications management for the business support functions (HR, T&E, Legal & Comms., WTS, etc.). In this role you will provide day-to-day operational support and management to business teams and respond to all operational functions.

The Business Support Solutions Lead will provide leadership, expertise and advice to the teams, to enable them to consistently deliver high standards on daily key activities. Your main scope will be on HRIS and related tools, which takes approximately 70% of the scope of the role.

Your Key Tasks:

  • Responsible for maintaining and continuously improving the quality system(s) and achieving quality objectives through daily actions.

  • End-to-end owner of the Business Support technology, service, TCO & innovation.

  • Drives overall end-user satisfaction through individual and departmental Key Performance Indicators (KPIs).

  • Partner key business stakeholder & leads (mainly HR, but also Legal, Comms, WTS).

  • Identify, create situations and connect people with common expertise and knowledge (SMEs, solutions owners).

  • Vendor management and responsible for quality of solutions support & development.

  • Drives efficiency by utilizing globally defined best practice processes for IT, HR, Legal, Communications, WTS, HR, etc. Following defined working processes and standards in the execution of daily duties and job functions.

  • Keep the team focused on key priorities/projects by setting measures and milestones. Proactively works to remove roadblocks and barriers to enable continuous progression for the team.

  • Responsible for meeting KPIs and metrics and driving employee and end-user satisfaction.

  • Manages service quality expectations and addresses customer concerns.

  • Identify, work on and propose continuous system and process improvements to enhance services delivery.

  • Escalate when operations are under risk.

Skills and Experience

  • Excellent communication skills and ability to inspire and enthuse others with a clear vision.

  • Strong experience working in a customer support environment and managing applications (e.g. SAP Success factor, CLM, etc.) in business support functions (e.g. HR, T&E, Legal & Comms, etc.).

  • Strong decision making and problem solving skills.

  • Proven business partnering and stakeholder management experience.

  • Passionate about technology and innovations, driven by technical and commercial disruptive challenges.

  • Excellent written and spoken command of English.

  • Strong collaborator in a multicultural environment with experience in multi-national project environments.

Excited about the Role?

Please apply online. Your application will be reviewed against our requirements and we will be in touch to provide you with an update on the status of your application.  

Unilever, and ekaterra as its Tea Division, is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. We are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Therefore if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

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