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Manager - Access Control

Job ID:
Bengaluru, Karnataka
Date posted:

Job Title: Manager- Finance (Access Controls )

Work Location: Bangalore

Job Type: Fulltime  

Unilever is a business founded in 1890s with a strong belief in social purpose, and our unique heritage still shapes the way we do business today.

We are one of the world's leading consumer goods companies, making and selling around 400 brands in more than 190 countries. Unilever is in 2018 a 51 Bln euro revenue company with a global presence across Europe, Americas and Asia/AMET/RUB. Over 2.5 billion people use our products to feel good, stay healthy and make their lives easier. That's about a third of the global population choosing from household names such as Lipton, Knorr, Dove and Hellmann's, and local brands like Bango in Indonesia and Suave in the US.

Unilever’s Purpose is to make sustainable living commonplace, and this is underpinned by The Unilever Compass: Purpose-Led, Future-Fit is our new, single growth strategy based on three beliefs; Brands with purpose grow, Companies with purpose last, People with purpose thrive. Our vision is to be the global leader in sustainable business. We will demonstrate how our purpose-led, future-fit business model drives superior performance, consistently delivering financial results in the top third of our industry.

Our sustainable living brands are inspiring people because they do good for society, environment, and contribute to the UN Sustainable Development Goals. Our sustainable living brands grew 46% faster than our other brands and accounted for 70% of total growth.

Unilever Operations (UniOps) is a global organization focussed on ssimplifying and digitizing Unilever’s operations for unlocking growth and creating value by making our processes and systems simpler, integrated and easier to work with. We are redesigning and digitally rewiring our operations to enable Unilever to grow profitably and sustainably in the future. We also want to transform the experience of working at and doing business with Unilever – making it easy, user friendly and more like the one click world. We are fully digitizing to transform the way information and insights flow across the business and functions.

This means freeing our people’s time and talents to focus on growth; thus, uunlocking capacity and delivering Fuel for growth by increasing people’s ability to focus on customers and consumers through’ delivering a truly Future Fit Operations across our multi stakeholder model.

Within UniOps, the Commercial Experience (Commex) has always been a pioneering organisation - providing financial services across Unilever such as Record to Report (R2R), Procure to Pay (P2P), Global Control Service Centre (GCSC), Supply Chain Finance Services (SCFS), Zero Based Budgeting (ZBB), and Treasury, Parent & Holding Controls (TRC).  

Commex covers more than 95% of Unilever Financial Operations footprint across 7 global operating centres: Bangalore, Katowice, Manila, Shanghai, Istanbul, Omsk, and Mexico City working closely with the Controllers’ and the Procurement Operations’ teams in the markets. The organisation overall comprises 500+ Unilever team members and 4 strategic suppliers viz. IBM, Capgemini, Accenture and Infosys with a delivery team of 1200+ outsourced personnel.  

Purpose of the role

Group Control Services Centre (GCSC) is a financial control monitoring and reporting capability in Unilever, one of a kind in the industry which has been created in 2012 as part of EFCR – a Finance Transformation initiative, it has since evolved over the last 7 years as a best in class, futuristic, real time financial controls monitoring capability.

GCSC draws its mandate from Global Financial Control Framework (GFCF) which is applicable to all countries and units in Unilever. GFCF was built on 4 global process models – Procure to Pay, Record to Report, Order to Cash, and Make to Deliver process, which cover more than 90% of transactions in Unilever.

GCSC also operates the Access Operations, Global Access Controls Framework (GACF) for almost 90% of Key Financial Application systems (KFAS) of Unilever. They manage the access creations, modification, deletions, periodic review controls etc., for all the KFAS systems. Access Control Operations are one of the Key Area to be controlled across all Unilever KFAS systems and requires a robust control environment to secure the systems at source and at design level

One global controls stewardship team spanning across all the four building blocks is one of a kind in the industry, and is considered as ‘Best in Class’, often visited by many Global MNCs of the size and scale of Unilever to learn about its design and monitoring capabilities.

During the transformation - the four key processes were standardised across Unilever - with nearly 35% of the controls residing within these processes automated in SAP; for most of the other controls real time CHI reports provide stewardship for action by market controllers. GCSC enables stewardship across 75% of the Unilever GFCF.

GCSC operates across the controls chain containing 4 building blocks:

GFCF Stewardship – 75% coverage

  • Monitoring of Automated controls embedded in SAP through a tool called SAP GRC (Governance, Risk and Compliance). Automated controls are SAP configurations, through which Financial controls are automated in Unilever. GCSC publishes a quarterly report on automated controls CHIs, covering 35% of GFCF and running Governance with Process Excellence teams to ensure that any negative health indicators are resolved in a timely manner.

  • Monthly reporting of Control Health Indicators (CHI) on 4 global processes – Procure to Pay, Record to Report, Order to Cash, and Make to Deliver process. Control Health Indicator (CHI) reports are monthly reports, extracted from SAP and published covering nearly 40% of the GFCF

Access controls

Access Controls involves managing access controls for all Key Finance Applications (KFAS) – Secure@design. This involves creation and deletion of users, enabling periodic user access reviews, master data reviews, super user access granting and enabling review of super user access. It also involves working with business to design business roles for changing job roles in Unilever, in line with transformations, major projects etc, in line with changing business requirements to ensure that Access rights are granted with minimum Access risk, with appropriate segregation of duties.

GCSC Access controls is the design authority for the SAP system roles – to ensure design level controls

Financial Controls Assessment (FCA/SOX) including IT General Controls

Over the past 2 -3 years’ GCSC has created a futuristic controls capability – Real Time controls monitoring capability leveraging latest technology of SAP HANA, where we have moved from Monthly Control Health reports to Real time Controls for all the 60+ CHI reports which are published. Finance Controllers in markets, and other global teams, can view their control performance real time, in a customised manner suited to their market requirement, and take speedy action with rest of business.

In Access Controls – over the past 2-3 years has Centralized 90% of KFAS – Access operations under AC HUB. AC HUB was formed with the main objective of Centralizing Access operations and access Controls for all KFAS to have a tighter controls and robust mechanism to achieve Control Compliances

SOX and ITGC controls assessments are performed for all the SOX selected countries. GCSC SOX team is responsible for coordination of testing, to ensure timely completion of SOX testing and reporting to Group Chief Accountant Department (GCAD).

Main Accountabilities

GCSC Manager – Access Control role is to ensure that GCSC acts as a catalyst in improving Unilever’s Access Controls health .  This role is a key leadership role in the Unilever Controls Environment, with a standing participation in Access Controls Improvement Meetings, Controls Framework Steering Group, and Audit Management, VP Connects . Manager-Access Control plays a key role in partnering controls agenda in Unilever and proposing and creating capabilities to manage access controls across Unilever in all Key Financial Application Systems . He/she also plays a key role in liaising with Statutory Auditors and holding governance with the Global and Local Statutory Audit teams for day to day operations.

Manager- Access Controls has the following key accountabilities:

Specific deliverables of this role include but are not limited to, leading a 40  member team (4 inhouse, and 30+ outsourced serviced providers) to deliver:

Enable Access Controls Management Play a leadership role on Access Controls design and delivery across all KFAS. Aid and guide the organization in designing accesses in KFAS, which mirror business job roles, with appropriate segregation of duties and sensitive access. Manage Access environment in Unilever, in an efficient, effective and automated manner to aid robust risk management. Centralise, standardise access operations for all KFAS under GCSC Access Controls Hub, including operations of User management and Role Management as per agreed service levels. Ensure adherence to Global Access Control Framework and Information Security Standards such as Baseline Security Standards in all GCSC managed applications Be an active member of key business transformations as a control’s authority supporting GCAD Drive key initiatives in the access controls projects Work closely with Identity Access Management Platform Directors, IT Applications Directors, and Information Security teams to manage Access risks in Unilever in an aligned manner. Perform the role of subject matter specialist including the ability to provide in-depth application support to internal/external project team members. Support other access managers in driving global agendas & Implement continuous improvement opportunities in access controls Lead the Automations of Controls for the SAP systems and Non-SAP Systems where applicable Handle all key stakeholders of various service lines and be the face of access controls SPOC for all key projects in Unilever Collaborate with GCAD and Controller teams to improve the control environment of Unilever Manage the Engagement with ComEx and Controllers in Business to ensure seamless Controls operations and Service

Audit Management Handle statutory and internal Sox audits for access controls – should be a SPOC for all audits in this space Provide the updates to the leadership team of Unilever for audit engagements and the status Ensure the remediation plans and actions for all the audit CDRs raised Play the role of Primary contact for all audit related activities to Unilever teams and Auditors for all KFAS systems of Unilever in access controls Actively participate and provide inputs based on insights coming of in year assessments to GCAD for Audit Committee papers and notes

Skills/ Experience:

The role holder should have experience across business process’ and a passion for controls. They should have and should be able to demonstrate:

  • Strong Business knowledge and expertise – business drivers and implications on controls

  • Sound technical knowledge – SAP processes, and other Key financial application

  • Strong working knowledge on Risks and Controls across various streams – Access, Process and IT, prevent controls, detect controls

  • Creative thinking and ability to connect dots

  • Expert level knowledge of professional standards in SAP Security administration and best practices

  • Expert knowledge in SAP GRC – Access controls and process controls (desirable)

  • Strong communication and interpersonal skills to build effective relationships with stakeholders – controllers, central teams etc.

  • Should be able to navigate through difficult scenarios with transparency and persona credibility, by bringing forth personal mastery, and sense of service for the larger purpose of Unilever control health environment.

  • Ability to lead large multi-level teams, and delivering on a large agenda

  • Experience and awareness of working in a global role, demonstrate awareness and empathy to our many cultures and social needs

  • Ability to influence senior stake holders and cross functional teams to drive agenda

  • Experience in managing 3rd party outsourced vendors

  • Should have a passion for Controls, Risk assessments, and demonstrate curiosity and agility as key standards of leadership.

  • Customer and service centric mind set, placing the user at the heart of the solution

  • Ability to work under pressure and in ambiguous situations

Direct Reports

Key Interfaces

  • Total Team size of 40-50 (4 direct reportees and 30 + third party service providers)

  • Global Chief Accountant’s Department (GCAD)

  • Statutory Auditors - KPMG

  • Corporate Audit

  • IT and Business KFAS Owners

  • PMU Finance VPs

  • Market Finance Controllers

  • Operating Centre Heads for the key process’

  • IT Directors and teams

  • Info security Teams

  • Other service line teams for Access controls improvements

Critical success Factors for the Job


  • Analytics and controls mind set

  • Organisational Awareness

  • Strong communication and interpersonal skills

  • Experience and awareness of working in a global role

  • Ability to lead large teams, assume peer leadership and influence key/senior stakeholders

  • Ability to set and deliver on large change agenda

  • Ability to influence constructively

  • A strong customer and service centric mindset

  • Ability to work under pressure and at times in ambiguous situations

Professional Qualification / Experience

  • CA/CPA/relevant qualification with 10- 12 years of Controls or Access controls or process experience in Unilever or at least one other global organisation with similar industry – varied across expertise, controllership and partnering

  • Experience of landing major projects

  • Managing large teams

  • Has the necessary experience and cultural awareness to work with a geographically, culturally diverse and global team


  • Controllership role experience

  • Technology understanding SAP, GRC, Security

Leadership Behaviours

The incumbent will need to demonstrate a strong Inner Game especially – Purpose and Service (working from purpose and for the good of others) and Agility (constantly curious and courageous) whilst ensuring Personal Mastery (bringing your best self to work)  ; with an excellent Outer Game – Talent Catalyst (magnifying power of people), Business Acumen (generating value for the enterprise thro’ protecting value), Passion for High Performance (inspiring energy to win and grow), Consumer Love (creating a better future for the control environment of Unilever irrespective of geography or responsibility)

Excited about the Role?

Please apply online. Your application will be reviewed against our requirements and we will be in touch to provide you with an update on the status of your application.

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