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Supply Chain IT Manager (Order to Cash), IT Function, ekaterra

Job ID:
Information Technology
Bengaluru, Karnataka
Date posted:

Job Title: Supply Chain IT Manager (Order to Cash), IT Function, ekaterra

Work Location: India

Job Type: Fulltime  

Travel required:  Limited travel. Now limited due to CV19 restrictions

About ekaterra 

Present in more than 100 countries, ekaterra generated revenues of €2 billion in 2019. With 11 production factories in four continents and tea growing estates in three countries, ekaterra is a profitable and growing business offering a world of wellbeing with the regenerative power of plants to hundreds of millions of consumers. As a standalone entity, ekaterra is even better positioned to lead the industry with dedicated focus driving greater growth and value.

Under CVC’s ownership, ekaterra has an exciting future ahead with opportunities for increased investments in our brands, our people and our capabilities.  Combining the strength and scale of its global iconic brands with speed and agility, ekaterra is brewing a ‘corporate start-up’ mindset that’s opening-up new opportunities to flourish every day – both for its business, and its people.

At ekaterra, we work alongside people who put consumer love at the heart of every decision. Diverse minds who celebrate new ideas, share our values and the commitment we have for the wellbeing of all. In return, we create an environment that gives our people space and freedom, where they can grow as leaders. A connected community where ideas can thrive. Where you explore new challenges. Learning all you need to master your field, and even more about yourself.

Be part of this amazing blend. Join our collective and help us grow a better world of wellbeing and a better you.

Unilever is proud of its tea business ekaterra, the biggest in the world, with world class purpose driven brands such as Lipton, PG tips and Pukka. eka stands for unity and one purpose while terra stands for earth and nature. As ekaterra we are united in one purpose: growing a world of wellbeing through the regenerative power of plants. Recently Unilever announced that it had agreed to sell ekaterra to CVC Capital Partners Fund VIII.

The qualities we look for in you:

ekaterra is made up of a special blend of individuals which make our teams exciting and diverse. To be part of our blend we are looking for individuals who think Green and are environmentally conscious, who understand the power of simplicity and who are accountable for their actions. We want those who infuse mastery and passion in everything they do to create great products and unforgettable experiences for our consumers.

What's in it for you?

We believe that growth is for everyone, we believe in growing leaders, and we believe in making space to grow an owner’s mentality.  Like nature, we adapt, we change and we grow. We believe in connections over hierarchies and work levels. We have a 'corporate start-up' approach; we act with speed and agility and we have the strength and scale of a large corporation. We are building a better world of wellbeing, and a better you.

Your Role:

The core business of ekaterra will run on SAP’s S4Hana system. The supply chain IT Manager for Order to Cash supports in the implementation and operation of this specific functionality and alignment to the current and future needs of the supply chain function of the business.

The role will facilitate in implementing a roadmap for the Order to Cash supply chain application stack including upgrades, version releases and enhancements based on business feedback and trends in the market. Applications involved are EDI and SAP S/4H Receivables Management and Cash Application.

This role will support the delivery of the end state IT landscape for supply chain and help manage vendors and services to ensure business continuity, specifically for Order to Cash. Additionally, this role will facilitate in bridging the gap between the vendor and the business and ensuring the application stack, development and support meet the needs of supply chain.

Your Key Tasks:

  • Manage the implementation and operation of the Order to Cash and Logistics supply chain functionality and ensure that it remains aligned to the current and future business needs in terms of functionality and operational performance.

  • Provide input into the IT strategy for supply chain requirements and business processes.

  • Manage the Enterprise Application team for the Order to Cash and Deliver supply chain functionality and while working with IT suppliers, ensuring that both development and operational application management services are delivered in accordance with all contractual SLAs and business expectations.

  • Ensure adherence to the recognized industry applications management lifecycle.

  • Responsible for requirements gathering from the business for any developments that are needed to ensure the delivery of any subsequent changes and improvements (via the IT supplier eco system).

  • Contribute to regular performance management meetings with key business stakeholders to drive performance improvements within the IT team and the service providers.

  • Ensure that the O2C supply chain applications team is fully integrated operationally with the rest of the IT team.

  • Contribute to developing a corporate long-term plan including policies, procedures and standards, with a focus on integrating technology into company operations to increase effectiveness and efficiency.

  • Establish more flexible supply chain solutions that may be readily adapted to meet the needs of changing circumstances or future business growth and expansion and using these to improve customer service.

  • Develop, grow, and maintain effective working partnerships with vendors, suppliers and all service providers.

  • Establish and maintain a very strong partner relationship to the directors, managers and teams across the supply chain function.

  • Maintain a view of future technologies that would enhance, simplify or delight our customers and shareholders.

  • Support the supply chain applications team in ensuring the team is fully integrated operationally with the rest of the IT team.

  • Help establish more flexible supply chain solutions that may be readily adapted to meet the needs of changing circumstances or future business growth and expansion and using these to improve customer service.

  • Facilitate in developing, growing, and maintaining effective working partnerships with vendors, suppliers and all service providers.

Stakeholder Management and key interfaces:

  • Role reports to the Supply Chain IT Lead

  • Engagement with product vendor(s) for supply chain

  • Engagement with supply chain functional leaders, process owners, super users

  • Engagement with IT Managers for IT infrastructure, Local IT, Security, Service Mgt

Skills and Experience

  • Extensive experience and understanding in the SAP applications implementation and support life-cycle and how this is used to support core business capabilities & processes for supply chain

  • Strong experience in the Order to Cash process.

  • Experience in managing vendors essential to drive efficiencies in service/cost.

  • Previous experience of managing IT transformations.

  • Articulate and good communicator with the ability to communicate technical issues in an easy-to-understand way.

  • A clear external lens on IT development and trends that can support the roadmap for applications.

  • Degree in business administration or a technology-related field, or equivalent work- or education-related experience.

  • Understands the importance and objectives of the ekaterra supply chain function.

  • Experience of working within a global organisation.

  • Broad knowledge of IT and business context.

  • Understands the importance of effective communication and influencing skills within teams, vendors, suppliers, stakeholders and leadership teams.

Who we are looking for:

  • Relationship management: You understand the importance of effective communication and influencing skills within teams, vendors, suppliers, stakeholders, and leadership teams.

  • Personal drive, with a track record of working to tight timelines in a challenging environment.

  • Understands the importance of diverse cultures and values different views and perspectives.

  • Appreciation of the challenges faced with a greenfield site, with the entrepreneurial mindset required for successful outcome.

Excited about the Role?

Please apply online. Your application will be reviewed against our requirements and we will be in touch to provide you with an update on the status of your application.  

ekaterra is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. We are interested in every individual bringing their whole self to work and this includes you! Therefore if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

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