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Junior Manager - Customer Relations (Sales)

Job ID:
Customer Development
Colombo, Western Province
Date posted:
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Junior Manager - Customer Relations (Sales)

Function: Customer Development

Would you like to work in a place where you can bring your purpose to life through the work that you do? You can create a better business and better world by working on brands that are loved and improve the lives of millions while you learn from brilliant business leaders!

We have an opportunity for Junior Manager - Customer Relations (Sales), see more information below.

But first, an important message.

Diversity is one of our most relevant pillars in people management and our main objective is to develop an internal environment open to the multiplicity of world views, through inclusion without stereotypes. This allows us to value the best professionals, bringing together different profiles and operating styles, and to face with greater propriety the current and future challenges of the company.

At Unilever, more than 50% of leadership positions are held by women. And we want more diversity in our company. In this way, we consider all candidates for our vacancies, regardless of disability, race, color, religion, gender and gender identity, nationality, sexual orientation, ancestry, age, or any other diversity

Is this position made for you?

Your responsibilities include...

As a Junior Manager - Customer Relations, you will be responsible for managing the end-to-end process of credit re-imbursements, business waste management, and modern trade payment management. Your role will be involve collaborating with business partners (distributors), internal and external stakeholders to streamline processes and optimize costs. You will also be responsible for maintaining the highest levels of accuracy in financial operations related to claims, waste management, and payments.

Your responsibilities include...

Distributive Trade Customer Relations Management:

  • Collaborate with business partners (distributors) for business process operations mainly related to their working capital management.

  • Conduct periodic reviews and evaluations of business claim receivables and provide visibility to related internal and external stakeholders.

  • Own the end-to-end process of credit re-imbursements (business claims).

  • Liaise with internal and external stakeholders (finance, banking, IT, business partner employees) for business claim-related matters.

  • Process and own system development/upgradation of the business claim management interface (SAP CRM system) to be more relevant and in-sync with the current business requirement.

  • Responsible for the total end-to-end claim re-imbursements and signing off Pure-Nil-Claim-Certificates (PNCC)s with business partners.

Business Waste Management:

  • Govern the standard operating procedure (SOP) for business waste management through cost optimization.

  • Liaise with business partner (distributor) stakeholders, field managers, external suppliers to design, develop, execute and re-imburse business waste (damage goods).

  • Execute mechanisms/processes to minimize business waste in trade and in business partner locations through a root cause analysis.

  • Liaise with trade quality assurance teams/warehouse teams to build in best practices for business waste management.

Modern Trade Payment Management:

  • Evaluate, process and track modern trade payments to customers related to campaigns, merchandizing, transport, ullage, promotions and listing fees, joint business plans, etc and lead the zero deduction Policy.

  • Ensure weekly representation at the modern trade debtor review meeting and resolve any queries related to modern trade payments.

Your key stakeholders will be...

  • Customer Development Leadership Team

  • Business Partner employees

  • Field Management

  • Finance Team

  • External outer-core service providers

  • IT Team

What’s important for you to have in this position?

Candidate should:

  • Possess a Bachelor’s degree in Business Administration, Finance, or related field.

  • Have 2+ years of experience in customer relationship management (CRM) or similar role.

  • Have strong analytical, communication, and problem-solving skills.

  • Have In-depth knowledge of SAP CRM system and business processes.

  • Have the ability to work collaboratively with different stakeholders and multitask in a fast-paced environment.

  • Having experience in waste management and payment management will be an added advantage.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

Apply now

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