Ice Cream US CCS Mgr Klondike & OOH

Location: Englewood Cliffs, NJ

Terms & Conditions: Full time  

If you want to work for a global, leading Ice Cream player with €7.9bn Turn Over in 2023, come join Unilever Ice Cream! The Ice Cream business is operating in a highly attractive category, as we are part of the 1 trillion snacking and refreshment industry, growing consistently at high pace. We have strong brands equities: 5 of top 10 selling brands including Wall’s, Magnum, Ben &Jerry’s. We are investing to unlock the full growth potential of Ice Cream as a standalone entity, once we separate from Unilever, which is planned to happen by November 2025.

Ice Cream has distinct characteristics from Unilever’s other operating businesses and the growth potential of Ice Cream will be better delivered under a different ownership structure. As Ice Cream company we are committed to developing and nurturing talent as we build our diverse and inclusive culture. You will have ample options for career growth and exploration, allowing you for you to explore roles and opportunities across the new organisation. Your career development will be a priority for us, and we are dedicated to supporting your growth journey within the new company. We hope that you will want to build the new chapter of our Ice Cream history together with us.

JOB PURPOSE:

The Customer Strategy and Planning Manager (CSPM) is the voice of the customer and the shopper in the Business Unit (BU). They are responsible for ensuring channel and customer insights are incorporated in the development of brand and category plans for the Klondike. Assisting in building execution against those plans in the context of retailer strategy. This role represents the customer in core organizational processes including business analysis, S&OP, & Net Revenue Management. This role will also manage and lead all CS&P functions with our Out-Of-Home Channel. 

KEY RESPONSIBILITIES:

• Develop and deploy channel specific annual business plans, which deliver category development and competitive growth in the marketplace. The CSPM interfaces strategically across the business, representing Customer Development interests in cross-functional interactions.
• Articulate and able to develop strategies and plans while adapting brand strategies into channel and customer strategies in a simple and actionable way.
• Develop, lead and/or support brand projects as necessary to reach revenue targets and trade investment budgets
• Lead and collaborate cross-functionally as the OOH CS&P lead with innovation, finance and OOH teams to execute distribution changes within the baskets, innovation adds and deletes, and channel strategy
• Deploying holistic customer investment across customers to deliver profitable growth utilizing tools like the PEA tool and customer specific dashboards
• Evaluate trends, analyze promotions and other programs on effectiveness and business impact
• Drive consolidated Retailer inputs to the S&OP process for brand / category including gap closure activities.
• Channel/Customer lens-based thought leadership, feedback and inputs into the category building plan, brand JTBD, SKU portfolio
• Encourages ownership to resolve issues where they are happening.
• Leads/takes action as if it was own business. Leverages digital technologies to simplify work and improve communication.
• Develops and leverages strong internal and external networks for effective stakeholder management & strategic influencing.

WHAT YOU NEED TO SUCCEED:

• Bachelor's degree required
• 4+ years of experience in consumer goods and sales/customer development
• Strong understanding of customer operations and channel drivers
• Focus on business outcomes, gap closure etc. Takes decisions in ambiguous circumstances
• Holistic business thinking with clear evidence of addressing business challenges and delivery
• Strong business and financial acumen
• Excellent analytical, communication and relationship building skills, strong attention to detail and ability to coordinate across various functions required
• Entrepreneurial mindset, high sense of project ownership, courage and pro-activity

LEADERSHIP: 

Critical SOL (Standards of Leadership) Behaviors

• PERSONAL MASTERY: Sets high standards for themselves. Has emotional intelligence to take feedback, manage mood and motivations, and build empathy for others.
• PASSION FOR HIGH PERFORMANCE: Generates intensity and focus to motivate people to deliver results at speed. Takes personal responsibility and accountability for execution and results.
• TALENT CATALYST: Invests in people – coaches individuals and teams to realize their full potential. Creates an inclusive climate, empowering everyone to be at their best.
• PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
• CONSUMER LOVE: Invests time inside and outside to understand the needs of consumers.
• BUSINESS ACUMEN: Creates sustainable growth with purpose, engaging different partners across the system for change.

Pay: The pay range for this position is  $96,000 to $143,900. Unilever takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs. 

Bonus: This position is bonus eligible. 

Long-Term Incentive (LTI): This position is LTI eligible. 

Benefits: Unilever employees are eligible to participate in our benefits plan. Should the employee choose to participate, they can choose from a range of benefits to include, but is not limited to, health insurance (including prescription drug, dental, and vision coverage), retirement savings benefits, life insurance and disability benefits, parental leave, sick leave, paid vacation and holidays, as well as access to numerous voluntary benefits. Any coverages for health insurance and retirement benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.  

retirement benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.  

What We Can Offer You 

Meet the Women of Customer Development | Culture for Growth | Top Notch Employee Health & Well Being Benefits | Every Voice Matters | Global Reach | Life at Unilever | Careers with Purpose | World Class Career Development Programs | Check Out Our Space | Focus On Sustainability

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Unilever is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or any other characteristic protected by local, state, or federal law and will not be discriminated against on the basis of disability. 

For more information about your Federal rights, please see Know Your Rights: Workplace Discrimination isIllegal and Pay Transparency Non discrimination Provision.

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.

If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at NA.Accommodations@unilever.com. Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses. The Protected Veterans or Individuals with Disabilities AAP narratives are available for inspection by any employee or applicant for employment Monday through Friday during normal business hours at establishment.