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Omnichannel Associate Manager - Drug, Value, Beauty & Emerging*

Job ID:
Customer Development
Englewood Cliffs, NJ
Date posted:

Background & Purpose of the Job

eCommerce is the fastest growing segment of the retail industry, and Unilever has made it a top priority to accelerate in this channel as a key growth driver. These goals drive the need for passionate eCommerce individuals to propel us to growth. The Omnichannel Associate Manager is responsible for embedding eCommerce business operations and strategies into the way we manage multiple customer relationships, and rapidly growing our omnichannel turnover and share. This role will accelerate Unilever’s eCommerce sales by developing, enabling, and operating omnichannel businesses at scale.

Who You Are & What You’ll Do

The Omnichannel Associate Manager will collaborate with the Omnichannel Team Lead to develop an informed point of view on what is needed to drive sustainable eCommerce growth online and eCommerce influenced growth offline (in stores).  Moreover, the Omnichannel Associate Manager will optimize business operations and performance across all digital platforms and fulfillment methods by utilizing numerous tools to unpack data and key performance indicators to then act on that data to drive results. A typical week may include the creation and evaluation of data analytics, end-to-end digital content optimization, profitability modeling, supply chain optimization,digital marketing strategy, and traditional digital merchandising activities.In partnership with the Customer Development (CD) team, the Omnichannel Associate Managerwill collaborate with Customer Business Managers (CBMs) to identify areas of opportunity and growth to integrate into the Target CD team’s strategy and execution. Knowledge of eCommerce and online fulfillment is essential to lead the conversation with retailers and fully integrate omnichannel considerations into the plan. 

The Omnichannel Associate Manager will be a key talent for digital leadership positions in the future. He or she needs to be a disruptive thinker who can see opportunities and inspire the team to deliver, but also be an operator who can navigate the organization efficiently and work through any roadblocks that may arise.

You’re a born leader:You can lead omnichannel strategy execution and deliver results with little direction. You’re also comfortable bringing others along in the journey and enjoy winning as a team as much as winning individually.

You’re a dot connector:You’re comfortable with ambiguity. You will be expected to understand a very complex business that oftentimes has very limited information. You will be expected to work from very high strategic levels down to process execution across multiple systems and processes that often need intervention to accommodate omnichannel into new ways of working.

You love to win, and have fun doing it:You’re entering a role with a very high target for growth in a must-win channel. You must enjoy competing and winning in a highly-visible, fast-paced, and challenging channel.  

You’re a changemaker:You are operating in an environment filled with continuous rapidchange and highcomplexity. You must have the flexibility to work across multiple functions – internally and externally – to build trust and gain alignment with key stakeholders to grow the business. 

You’re a culture & change champion:You must clearly see the vision for change and desire to actively advocateand facilitate change while supporting the team in integrating and adopting changes.

What You’ll Need to Succeed

  • Bachelor’s degree  

  • A minimum of 3-5 years of industry experience in CPG within sales/customer developmentor business/account management roles; Drug and/or Value experience is preferred  

  • Strong data, analytical, problem-solving, and presentation skills; experience with Excel and PowerPoint is required

  • Advanced-level retail financial acumen preferred; including sales forecasting, profitability, and working knowledge of trade and media investment

  • Working knowledge of eCommerce retail basics, traffic and conversion drivers, search, the consumer’s path to purchase journey, and omnichannel customer models and fulfillment methods  

  • Prior experience in eCommerce merchandisingand/or retail buying/merchandising  

For office-based, Research & Development, and remote positions, proof of COVID-19 vaccination is required to be eligible for employment. Religious and/or medical accommodations will be considered on a case-by-case basis.

What We Can Offer You


Unilever is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.  For more information, please seeEqual Employment Opportunity Posters

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.

If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses.

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