Background & Purpose of the Job
eCommerce is the fastest growing segment of the retail industry, and Unilever’s priority is winning share growth during this phase of rapid growth. These goals drive the need for passionate eCommerce individuals to propel us to growth. The Grocery Omnichannel Associate Manager is responsible for embedding eCommerce business operations into the way we manage multiple strategic customer relationships, and rapidly growing our omnichannel turnover and share. This role will accelerate Unilever’s eCommerce sales by developing, enabling, and operating omnichannel businesses at scale.
Who You Are & What You’ll Do
The Omnichannel Associate Manager, Grocery will collaborate with Grocery Customer Leads, Business Managers, Sales Operations, Content Specialists, Category Management, and Shopper Marketing teams to develop and execute a coherent strategy across Grocery.com customers (ShopRite (Wakefern), Giant Eagle, and 5x Ahold platforms (Food Lion, Giant Martins, Hannaford, Giant Food, Stop & Shop) to win share and growth faster than our competitive categories. The Associate Manager will own Omnichannel strategy, end to end Content, assist in the development of profitability modeling, and will partner to execute our assortment strategy by modality and investment strategy where applicable. In partnership with the Grocery Customer Development (CD) teams, the Omnichannel Associate Manager will collaborate with Customer Business Managers (CBMs) to identify areas of opportunity and growth to integrate into their respective CD Team’s strategy & execution. Knowledge of ecommerce is essential to lead the conversation with retailers and fully integrate Omnichannel considerations into the plan. They will share accountability for turnover, category share, and perfect store online metrics with the Customer Leads.
The Omnichannel Associate Manager will be a key talent for digital leadership positions in the future. He or she needs to be a disruptive thinker who can see opportunities and inspire the team to deliver, but also be an operator who can navigate the organization efficiently, and work through any roadblocks that may arise.
You’re a born leader: You can lead omni strategy execution and deliver results with little direction.
You’re a dot connector: You are comfortable with ambiguity. You will be expected to understand a very complex business that often has very limited information. You are expected to work from very high strategic levels down to process execution across multiple systems & processes that often need intervention to accommodate Omni into new ways of working.
You love to win, and have fun doing it: You are entering a role with a very high target for growth in a must-win channel. You must enjoy competing and winning in a highly visible and challenging channel.
You’re a changemaker: You are operating in an environment filled with continuous rapid change and high complexity. You must have the flexibility to work across multiple functions - internally & externally - to build trust & gain alignment with key stakeholders to grow the business.
What You’ll Need To Succeed
- Bachelor’s degree
- A minimum of 3-5 years of industry experience in CPG within sales/customer development or business/account management roles; Grocery omnichannel experience is preferred
- Strong data & analytical skills
- Ability to forecast sales, manage trade investment, and understand return on investment
- Working knowledge of ecommerce retail basics, traffic and conversion drivers, search, the consumer’s path to purchase journey, and omnichannel customer models
- Prior experience in ecommerce sales or merchandising
For office-based, Research & Development, and remote positions, proof of COVID-19 vaccination is required to be eligible for employment. Religious and/or medical accommodations will be considered on a case-by-case basis.
Unilever is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.For more information, please seeEqual Employment Opportunity Posters
Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.
If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at NA.Accommodations@unilever.com. Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses.
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