Background & Purpose of the Job
eCommerce is the fastest growing segment of the retail industry, and Unilever has made it a top priority to accelerate in this channel as a key growth driver. These goals drive the need for passionate eCommerce individuals to propel us to growth. The Omnichannel Delivery Associate Manageris responsible for embedding eCommerce business operations into the way we manage multiple strategic delivery platform relationships, and rapidly growing our omnichannel turnover and share. This role will accelerate Unilever’s eCommerce sales by developing, enabling and operating omnichannel delivery businesses at scale.
Who You Are & What You’ll Do
The Omnichannel Delivery Associate Managerwill collaborate with the Omnichannel Delivery Leadand Performance Marketing Manager to develop an informed point of view on what is needed to drive sustainable growth. Moreover, s/he will optimize business operations and performance acrossmultiple delivery platforms by utilizing numerous tools to unpack data and key performance indicators, and then act on those data points to drive results. A typical week may include the creation and evaluation of data analytics, category story builds, budget reconciliation, end-to-end digital content optimization, profitability modeling, and analyzingdigital marketing performance.Knowledge of eCommerce and online fulfillment is essential to lead the conversation with cross-functional teams and our field partners in order to fully integrate omnichannel delivery considerations into the plan.
The Omnichannel Delivery Associate Managerwill be a key talent for digital leadership positions in the future. S/he needs to be a disruptive thinker who can see opportunities and inspire the team to deliver, but also be an operator who can navigate the organization efficiently, and work through any roadblocks that may arise.
You’re a born leader: You can lead omnichannel strategy execution and deliver results with little direction. You’re also comfortable bringing others along in the journey and enjoy winning as a team as much as winning individually.
You’re a dot connector:You’re comfortable with ambiguity. You will be expected to understand a very complex business that oftentimes has very limited information. You will be expected to work from very high strategic levels down to process execution across multiple systems and processes that often need intervention to accommodate omnichannel into new ways of working.
You love to win, and have fun doing it:You’re entering a role with a very high target for growth in a must-win channel.You must enjoy competing and winning in a highly visible, fast paced and challenging channel.
You’re a changemaker: You are operating in an environment filled with continuous rapidchange and highcomplexity.You must have the flexibility to work across multiple functions – internally and externally – to build trust and gain alignment with key stakeholders to grow the business.
You’re a culture & change champion: You must clearly see the vision for change and desire to actively advocate for, and facilitate change, while supporting the team in integrating and adopting changes.
What You’ll Need to Succeed
- Bachelor’s degree required
- A minimum of 2-4 years of industry experience in CPG within sales/customer developmentor brand marketing roles; eCommerce experience is highly preferred
- Strong data, analytical, problem-solving and presentation skills; experience with Excel and PowerPoint is required
- Advanced-level retail financial acumen preferred, including sales forecasting, profitability and working knowledge of trade and media investment
- Working knowledge of eCommerce retail basics, traffic and conversion drivers, search, the consumer’s path to purchase journey and omnichannel customer models and fulfillment methods
What We Can Offer You:
Culture for Growth | Top Notch Employee Health & Well Being Benefits | Every Voice Matters | Global Reach | Life at Unilever | Careers with Purpose | World Class Career Development Programs | Check Out Our Space | Focus On Sustainability
Unilever is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics by federal, state, or local law. For more information, please seeEqual Employment Opportunity Posters
Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with Disabilities
Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.
If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at NA.Accommodations@unilever.com. Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses.
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