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Quality Systems Specialist

Job ID:
Supply Chain
Gloucester, England
Date posted:

Job Title: Quality Systems Specialist

Location: Gloucester Factory

Department :  Quality Assurance (QA)


The role holder is responsible for the implementation of an externally certified Quality and Food Safety Management System (QMS) and for driving continuous quality improvement activity. This is a key management position within the QA Team bringing technical knowledge, tenacity and a professional approach to ensure that quality standards are maintained, problems solved and improvements implemented. A day based role but with the flexibility and drive to support the factory as and when business needs require.


  • A member of the Food Safety Team responsible for setting up HACCP teams to develop, implement and update HACCP plans.

  • Defining controls, inspections, sampling plans and traceability requirements to manage risks from food allergen, microbiological, physical and chemical contamination.

  • Management of the documented QMS system including systems for capture of quality records.

  • Reducing quality defects and losses through application of the tools of World Class Manufacturing (WCM).

  • Co-ordination of an internal audit programme for the QMS.

  • Supporting preparation for external audits and visits by Regulatory Authorities.

  • Reviewing and analysing operational KPIs, loss trees and data to identify trends, create reports and to maintain performance in required range.

  • Investigating internal quality non-conformances and supporting implementation of corrective actions.

  • Supporting the management of quality incidents and the implementation of corrective actions.

  • Supporting quality in the implementation of new products by assessing process capability and defining standards.

  • Delivering an on-going training programme to educate staff about relevant aspects of the QMS.

  • Providing an expert point of contact for Manufacturing on quality and food safety matters.

  • Deputising for the Sourcing Unit QA Manager and other Managers within the team.

  • Representing the site on European/Global working groups concerning food safety and other matters.


A Quality Assurance Technician with responsibility for factory support activity will report directly to the role holder.


This role will be local but with responsibility on occasions to represent the Sourcing Unit at European/Global forums or other external meetings.


Bringing technical expertise and aptitude for applying WCM techniques to understand quality issues and to implement improvements.


Implementing changes to deliver compliance to standards or to drive improved quality performance.


Internal to SU: Leadership Team (LT), Other QA Managers, Manufacturing Managers, Assistant Manufacturing Managers, Manufacturing Team Managers, Sourcing Unit Implementation Manager, Project Engineers and Technicians, Occupational Health and Human Resources Teams.

External to SU: Quality Assurance Category Director, Man Ex, RVS Leaders, Peers at other SUs


  • Educated to degree level the job holder will have a strong technical background and understanding of food safety management requirements. 

  • Relevant experience in Quality Assurance/Laboratory and food safety management. 

  • A real leader and a dynamic individual who is prepared to take responsibility for departmental and site issues leading to resolutions. 

  • Energy – The ability to create and maintain a high level of appropriately directed activity, capacity to work hard, drive and stamina. 

  • Commitment-Belief in own job and its value to the organisation, makes extra effort for the Company. 

  • Good communication skills – verbal and written. 

  • Decisiveness –does not jump to conclusions and seeks a variety of solutions, analyses for best fit. Able and willing to make decisions. 

  • Delegation - Effective use of subordinates and other resources available. Knowledge of when, how and to whom to delegate. 

  • Initiative – Actively influencing events rather than passively accepting. Seizes opportunities when they arise and act on them. Originates action. 

  • Leadership – the ability to motivate and manage people to achieve group objectives. Constructively critiques performance and seeks improvement. 


- Competence in standard Microsoft applications

- Competence in SAP applications would be an advantage

- Driving licence holder would be an advantage

- Some weekend / out of hours working

- Occasional travel (UK and Europe)


About Unilever

Unilever is one of the world’s leading suppliers of Food, Home and Personal Care products with sales in over 190 countries and reaching 2 billion consumers a day. Unilever has more than 400 brands found in homes around the world, including Dove, Tresemme, Lynx, Lifebuoy, Shea Moisture, Persil, Domestos, Ben & Jerry’s, Magnum, Marmite, The Vegetarian Butcher, Graze and Pot Noodle.

Faced with the challenge of climate change and the need for human development, we want to move towards a world where everyone can live well and within the natural limits of the planet. That’s why our purpose is ‘to make sustainable living commonplace’

What We Offer

You’ll have the opportunity to work directly with our renowned and exciting brands in a flexible and hybrid working environment.

Whilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We are a key advocate of wellbeing and offer a variety of support for our people including hubs, programmes and development opportunities. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all.

Diversity at Unilever is about inclusion, embracing differences, creating possibilities and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. We are also more than happy to provide reasonable adjustments during our application and interview process to enable you to be present your best self.

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