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IT Analyst - Directly Consumed Services

Job ID:
Information Technology
Hong Kong, Central and Western District
Date posted:

About The Role...

Business Partnering

  • Work closely with IT Business Partners, to ensure quality delivery and availability of all Direct Consumed Services. For instance, Employee Experience Service, Communication Service (network, voice, etc), Enterprise Computing Service, Collaborate Service, etc.   

Innovation Activation

  • Undertake activation activity for Global IT innovations & Service Line activation programs
  • Undertake the relevant project execution activities to support local Projects working with Service Lines in the delivery of these projects

Global Engagement 

  • Support Head of IT to ensure effective delivery of day-to-day IT operations, ensuring that IT services delivered are as per business requirements
  • Align with Unilever standard operating practices in delivery of IT Services
  • As primary of contact, to communicate with Global service lines/platform teams for country demands to seek for suitable solutions
  • Work with Global service lines / platform teams including Global vendors such as Unisys, Cisco, HP, BT etc. and local vendors to deliver Global services/innovations where appropriate
  • Manage the delivery of out-of-scope activities and maintenance of out-of-scope infrastructure as appropriate within scope of responsibilities
  • Assist with communication and coordination of status of critical incidents within the geography and understanding impact to support resolution of these incidents
  • In the case of relevant incidents with core processes work together with the functions in order to activate Business Continuity Plan (BCP) to minimize disruptions
  • Participate in problem management activities within area of responsibility as required to support service lines/operation teams in resolving problems
  • Work with business teams to ensure that the benefits of the existing services and new/updated services within area of responsibility are achieved

IT Costs, Procurement & Controls

  • Assist with processing of actual costs as required within area of responsibility and tracks and ensures payment to local vendors
  • Assist with input of cost drivers to budget process including assisting in IT hardware and software requirement planning and budgeting
  • Supports hardware and software assets management activities as appropriate within area of responsibility 
  • Supports process for procurement of computer hardware and software consumables as required within scope of responsibilities 

Security & Compliance

  • Adhere to governance & compliance framework 
  • Support Execution of DRP plans as appropriate within area of responsibility 

Other Key Responsibilities

  • Work with Third Party in geography as appropriate
  • Deliver activities to best leverage IT within area of responsibility

And The Person...

  • A degree holder in Computer Sciences or similar
  • Minimum 3 years of working experiences on end user services delivery, and own medium skill level on infrastructure such as network, server (On premise and cloud hosting)
  • Familiar with Microsoft Products (Windows, Office 365 - Outlook, Teams, One Drive, SharePoint, Azure, etc.) and related client applications (DocuSign, Adobe Sign, VPN)
  • Good communication skills and EQ, proficiency in English and Chinese (both written & spoken)
  • Proactive learner


  • Degree of similar qualifications proven track record of delivery of IT projects in FMCG or similar industries
  • With working experiences on development/maintenance of Microsoft Power Platform
  • Experiences under remote organisation

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

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