Logistics & Customer Service Manager

• Drive end to end innovation project to maximize the operation efficiency;

• Prepare transportation and warehousing costs budgets and ensure the expenses are within budget limits;

• Support End to End cost analysis and develop improvement plan;

• Effectively manage 3PL relationships / performance in both logistics and Co-Packing;

• Develop logistic infrastructure of the warehouses.

Customer Service:

• Manage Order to cash (O2C) process including audit control point;

• Review internal/external customer feedback & operation issue to develop prompt and effective action plan;

• Formal performance reviews against KPIs including service levels, costs, efficiencies and loss analysis to provide the best service to customer;

• Ensure the accuracy and timeliness of all agreed supply chain/customer service KPI reporting to the relevant management;

• Lead and participate in the Business Review or regular meeting with the key account customers on the customer service KPI and any project progresses;

• Drive collaboration program with customers to achieve operational excellence.

About the person...

• Degree in logistics, supply chain management or related disciplines;

• Minimum 8-10 years’ experience in logistics/supply chain operation, with supervisory experience, preferably with background from Personal Care and Food product logistics handling 

• China Bonded warehouse operation management is preferable;

• Analytical and strategic thinking, strong customer services mindset;

• Good leadership, presentation and interpersonal skills;

• Familiar with SAP and WMS;

• Proficiency in MS excel & PowerPoint. Knowledge on Macro, VBA and Power BI is an advantage;

• Good command of English, Cantonese and Putonghua.

• ​Candidate with less experience will be considered as Assistant Manager.