Job Title: ekaterra - Order Management and Claims Specialist - Europe
Location: Katowice, Poland
Level: Assistant Manager
ekaterra is the biggest tea business in the world, with world class purpose driven brands such as Lipton, PG
tips and Pukka. eka stands for unity and one purpose while terra stands for earth and nature. As ekaterra we are united in one purpose: growing a world of wellbeing through the regenerative power of plants.
Present in more than 100 countries, ekaterra generated revenues of €2 billion in 2019, whilst part of Unilever. With 11 production factories in four continents and tea growing estates in three countries, ekaterra is a profitable and growing business offering a world of wellbeing with the regenerative power of plants to hundreds of millions of consumers. As a standalone entity, ekaterra is even better positioned to lead the industry with dedicated focus driving greater growth and value. Recently Unilever announced that it had agreed to sell ekaterra to CVC Capital Partners Fund VIII.
Under CVC’s ownership, ekaterra has an exciting future ahead with opportunities for increased investments in our brands, our people and our capabilities. Combining the strength and scale of its global iconic brands with speed and agility, ekaterra is brewing a ‘corporate start-up’ mindset that’s opening-up new opportunities to flourish every day – both for its business, and its people.
At ekaterra, we work alongside people who put consumer love at the heart of every decision. Diverse minds who celebrate new ideas, share our values and the commitment we have for the wellbeing of all. In return, we create an environment that gives our people space and freedom, where they can grow as leaders. A connected community where ideas can thrive. Where you explore new challenges. Learning all you need to master your field, and even more about yourself.
Be part of this amazing blend. Join our collective and help us grow a better world of wellbeing and a better you.
This permanent role will be part of a team of [Region] Order Management & Claims Specialists who report to the [Region] Order Management & Claims Supervisor and support them by conducting services relating to Order Management & Claims. This will require working closely with global O2C, Finance and Supply Chain to meet Order Management & Claims KPIs and financial targets.
Your Key Responsibilities
Process customer sales orders and follow up on their status
Coordinate with credit controllers to resolve credit issues and ensure order fulfilment
Work with customer services & supply chain to optimise order fulfilment
Facilitate and monitor warehouse shipments processing and follow up on their status
Continuously monitor On Time, In Full goods delivery
Classify claims and align with Customer collaboration for query resolution
Allocate product in line with customer segmentation in the event of shortages
Register & classify claims
Forward cases to appropriate stakeholders in line with table of authority
Settle approved claims
Reporting on E2E claims process and lifecycle management
Collaborate with cross-functional stakeholders to ensure business and customer needs are being met
Skills and Experience
Bachelor’s degree in Sciences or business (preferably Supply Chainand/or Logistics)
At least 3 years business experience preferably in Order Management and Claims processes
Familiar with SAP functionalities (with preference for SAP S/4HANA)
Good verbal and written communication skills
Action orientated to deliver results under time pressure
High analytical skills
Proven track record on improvement performance
Service oriented attitude
Able to adapt to changes quickly
Fluent in English and Polish Languages
The qualities we look for
ekaterra is made up of a special blend of individuals which make our teams exciting and diverse. To be part of our blend we are looking for individuals who think Green and are environmentally conscious, who understand the power of simplicity and who are accountable for their actions. We want those who infuse mastery and passion in everything they do to create great products and unforgettable experiences for our consumers.
What’s in it for you
We believe that growth is for everyone, we believe in growing leaders, and we believe in making space to grow an owner’s mentality. Like nature, we adapt, we change and we grow. We believe in connections over hierarchies and work levels. We have a 'corporate start-up' approach; we act with speed and agility and we have the strength and scale of a large corporation. We are building a better world of wellbeing, and a better you.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
Connect with us
We’re always looking to connect with those who share an interest in a sustainable future.
Get in touch with Unilever PLC and specialist teams in our headquarters, or find contacts around the world.Contact us