Export Customer Service Specialist

What you can expect from the role?

• export country demands planning in APO/Kinaxis for both BPC and food category

• customers service for global customers (regular calls, day to day email correspondence, problems solving)

• creation and distribution of alerts trackers for key customers

• extension/delistation of global DUs according P&I communication

• creation of sales orders for global customers in S1P and sending request to Ocean team

• obsoletes global management

• global clients complains management

• controlling of weekly/monthly ZREC reports (variance WMS vs S1P)

• inventory level tracking and taking proper actions to reduce it

• support for Capgemini team in terms of registration processes

• support for Capgemini team in terms of export documentation

• close collaboration and support for customs team regarding documentation

• day to day collaboration with Ocean Hub warehouse, factories, VF planners

Does this sound like you?

• English at a very good level

• Experience in customer service, ideal planning experience

• Knowledge of SAP, ideally also APO/Kinaxis

• Good Excel, perfect knowledge of macro

• Team player

• Good communication skills

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.