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MDM Integrated Process Design and Europe Deployment Manager

Job ID:
Data & Analytics
Katowice, Silesia
Date posted:


The iOPS Program will transform the Process, Operations and  Technology for all services that touch a customer. Critical to the success of the iOPS Transformation Program is deployment of a robust Process and Technology platform to drive speed, quality and efficiency for Master Data. The scope of the iOPS Master Data Transformation includes Product, Customer, Secondary Customer / Outlet master and Price Master.

Main purpose of job:

The role will drive implementation of the Global Process model  for all iOPS Master Data domains in the countries / MCOs in scope. Key responsibilities will include:

Integrated Process Design

  • Support global team in design of the global process model, with focus on integrating the process with different functions (Marketing – CCBT / CARA, R&D, Sustainability)

  • Identify best practice from local operations and partners and work with global team to incorporate in the global capability

  • Actively lead the deployment of global process model – including responsibilities for planning, necessary changes to global design, deployment, cut over, and then drive operationalization and delivery of benefits

  • Lead fit – gap analysis with global teams and partner teams. Challenge any change and classify as legal / fiscal / nice to have / etc. Review and get the changes approved by global design authority

  • Ensure design meets local approved needs and also the process and data needs of iOPS operations L2 teams

  • Working with Tech team to build approved changes, test.

  • Support other global initiatives/Transformations where Master Data plays significant role (Programs like ACTPM, Kinaxis, etc.)

Project Management and Deployment

  • Own the iOPS MDM Project plan for cluster / countries. Align plan with global teams

  • Lead local MDM design and deployment team

  • For any local applications, where necessary, work with Geography IT to drive interfaces.

  • Stabilise the platform – Process, Technology, Operations.

  • Post EXIT GATE hand over the platform to BaU iOPS Operations team

  • Gate management for the program with country and tech teams

Country Engagement and Transformation

  • Engage with countries and set up cross functional teams in countries, cluster and categories

    • Scope of process design and impact for master data extends beyond the iOPS Scope. The Deployment lead will need to bring in Lead Users / Super users from all critical functions

  • Working with change management team – ensure comprehensive communication plan for MDM Activities – especially to non-IOPS functions. Align plan with change management team

  • Lead change management for MDM Track. Design detailed organisation retained in-country and work to be transitioned to iOPS Operations team

  • Lead training, assessment of skills (License to Operate)

Key accountabilities:

This leader has to:

  • Create the Value and Experience Management Capability: Process, Technology, Governance.

  • Monitor KPIs for all live markets

  • Create hypothesis for under performance

  • Connect with Market LT and Suggest course correction action

  • Coordinate actions of the Regional Squad team in those course correction activities

Experience and qualifications required:


  • Strong Understanding of MDM Processes and Governance

  • Subject Matter Expertise and Business Process Appreciation – deep understanding of MDM Objects, rules and structures

  • Strong Business Engagement and Influencing skills

  • Change Management, Communication

  • Project Management and Problem Solving Skills

  • Project Management


  • Project Management Strong functional Experience referred in SC, Operations.

  • Agile Project Management

  • Experience of Master Data domains (one at least) – Product, Customer, Price 

  • Experience in managing cross-functional requirements and engagement

  • Leadership of past complex transformation workstreams

  • Good knowledge of SAP


  • Exposure and Appreciation of MDM Processes in large programs  (Creation, Modification, Lifecycle Management) in past roles.

  • Good appreciation of relevant downstream Processes and Interfaces – including O2C, Planning, Manufacturing / Quality, CD Operations

  • Understanding of Master Data Operations and Governance Models

  • Ability to lead large cross-cultural teams

  • Process Analysis – 6 Sigma

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

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