The iOPS Program will transform the Process, Operations and Technology for all services that touch a customer. Critical to the success of the iOPS Transformation Program is deployment of a robust Process and Technology platform to drive speed, quality and efficiency for Master Data. The scope of the iOPS Master Data Transformation includes Product, Customer, Secondary Customer / Outlet master and Price Master.
Main purpose of job:
The role will drive implementation of the Global Process model for all iOPS Master Data domains in the countries / MCOs in scope. Key responsibilities will include:
Integrated Process Design
Support global team in design of the global process model, with focus on integrating the process with different functions (Marketing – CCBT / CARA, R&D, Sustainability)
Identify best practice from local operations and partners and work with global team to incorporate in the global capability
Actively lead the deployment of global process model – including responsibilities for planning, necessary changes to global design, deployment, cut over, and then drive operationalization and delivery of benefits
Lead fit – gap analysis with global teams and partner teams. Challenge any change and classify as legal / fiscal / nice to have / etc. Review and get the changes approved by global design authority
Ensure design meets local approved needs and also the process and data needs of iOPS operations L2 teams
Working with Tech team to build approved changes, test.
Support other global initiatives/Transformations where Master Data plays significant role (Programs like ACTPM, Kinaxis, etc.)
Project Management and Deployment
Own the iOPS MDM Project plan for cluster / countries. Align plan with global teams
Lead local MDM design and deployment team
For any local applications, where necessary, work with Geography IT to drive interfaces.
Stabilise the platform – Process, Technology, Operations.
Post EXIT GATE hand over the platform to BaU iOPS Operations team
Gate management for the program with country and tech teams
Country Engagement and Transformation
Engage with countries and set up cross functional teams in countries, cluster and categories
Scope of process design and impact for master data extends beyond the iOPS Scope. The Deployment lead will need to bring in Lead Users / Super users from all critical functions
Working with change management team – ensure comprehensive communication plan for MDM Activities – especially to non-IOPS functions. Align plan with change management team
Lead change management for MDM Track. Design detailed organisation retained in-country and work to be transitioned to iOPS Operations team
Lead training, assessment of skills (License to Operate)
This leader has to:
Create the Value and Experience Management Capability: Process, Technology, Governance.
Monitor KPIs for all live markets
Create hypothesis for under performance
Connect with Market LT and Suggest course correction action
Coordinate actions of the Regional Squad team in those course correction activities
Experience and qualifications required:
Strong Understanding of MDM Processes and Governance
Subject Matter Expertise and Business Process Appreciation – deep understanding of MDM Objects, rules and structures
Strong Business Engagement and Influencing skills
Change Management, Communication
Project Management and Problem Solving Skills
Project Management Strong functional Experience referred in SC, Operations.
Agile Project Management
Experience of Master Data domains (one at least) – Product, Customer, Price
Experience in managing cross-functional requirements and engagement
Leadership of past complex transformation workstreams
Good knowledge of SAP
Exposure and Appreciation of MDM Processes in large programs (Creation, Modification, Lifecycle Management) in past roles.
Good appreciation of relevant downstream Processes and Interfaces – including O2C, Planning, Manufacturing / Quality, CD Operations
Understanding of Master Data Operations and Governance Models
Ability to lead large cross-cultural teams
Process Analysis – 6 Sigma
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