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Assistant Digital Commerce Manager

Job ID:
Customer Development
Kuala Lumpur, Kuala Lumpur
Date posted:

The Purpose of Role:

Unilever is one of the world’s leading suppliers of Food, Home and Personal Care products with sales in over 190 countries and reaching 2 billion consumers a day. Over half (57%) of the company’s footprint is in developing and emerging markets. Unilever has more than 400 brands found in homes around the world, including, Dove, Vaseline, Knorr, Breeze Hellmann’s, Wall’s, Lifebuoy, Ben & Jerry’s, and Magnum. Our “Unilever Sustainable Living Plan” is our blueprint for achieving our vision to double the size of the business, whilst reducing our environmental footprint and increasing our positive social impact.

Ecommerce are a clear growth driver for Unilever

The consumer packed industry (CPG) is facing an enormous digital growth opportunity. The prominence shift from brick & mortar and related shelf-space towards ecommerce and related new business models, is developing rapidly. Today consumers are highly accessible towards information sharing via digital platforms and tools which changes how consumers behave. In parallel to these changes is the rapid advancement of digital capabilities. This is an exciting disruption and eCommerce is now the utmost priority of the business. Unilever’s expectation and ambition to “WIN” in this channel has never been so clear.

Team Structure:

  • Reporting to: Head of eCommerce

Key Responsibilities:

  • Strong focus on developing and identifying new eCom channel/businesses – Quick Commerce (Food Panda, Grab, AirAsia etc) and Social Commerce

  • Identify business model and drive business growth, while keeping track of P&L performance

  • Create thematic/promotional campaigns that’s relevant to platform in collaboration with internal and external stakeholders

  • Build and maintain a lasting relationship with eCom customer and their operational teams

  • Evaluate, track, and report the success of projects/campaigns implemented on the platform

  • Support other eCom team members on company-wide initiatives on new e-Commerce trends

Key Stakeholders:

  • Internal: Brand team, Media team, Channel & Category team, Finance, Supply Chain

  • External: Platform Retailer and Distributors


30% of the time for travelling - meeting retailer, customers or distributors (any parties that are relevant in the digital commerce stakeholders)

Essential Experience/Skill/Knowledge:

  • A self-starter. Strong passion to drive business development and great interest in experimenting and exploring new solution/digital ideas & project

  • Strong commercial acumen & project management skill

  • Demonstrable track record of delivering growth & success in eCom platform

  • Passionate for eCom and constantly updated with the latest trends and new eCom business models

  • Working experiences with FMCG/eCom related industry

  • Good understanding of the large-scale e-Commerce platform operations

  • Strong written and verbal communication skills

Desirable Experience/Skill/Knowledge:

  • Business development experience with a sound understanding of logistics operations.

  • Working experience in Quick Commerce is a plus point

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

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  • Customer Development, Kuala Lumpur, Kuala Lumpur, MalaysiaRemove

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