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Credit Control Manager

Job ID:
Kuala Lumpur, Kuala Lumpur
Date posted:

Who we are…and what we do 

With an annual turnover of around €2bn, ekaterra is the world’s largest tea business, with world-class, purpose-driven brands such as Lipton, Pukka, Tazo, T2 and PG Tips. ‘eka’ is a word taken from the Sanskrit language which means unity and one purpose, while ‘terra’ represents the earth and nature. As ekaterra we are truly united in one purpose: growing a world of wellbeing through the regenerative power of plants.

In July 2022, CVC Capital Partners Fund VIII took over the full ownership of the ekaterra business from its previous owner, Unilever. As a standalone entity with a dedicated single-category focus, ekaterra is even better positioned to lead the tea industry, delivering higher growth and value, and a greater impact on the wider world. With 11 production factories in four continents and tea growing estates in three countries, ekaterra is a profitable and growing business whose brands reach hundreds of millions of consumers. It has a presence in over 100 countries.

Under the ownership of CVC, ekaterra has an exciting future ahead with opportunities for increased investments in our iconic brands, our people, and our capabilities.  Combining the strength and scale of our brands with a focus on speed and agility, ekaterra is brewing a corporate start-up mindset that’s opening-up new opportunities for its people to flourish every day.

At ekaterra, we put consumer love at the heart of every decision. We celebrate diverse thinkers who take personal ownership to connect ideas and make impactful things happen; people who share our values around humanity and courage and give their commitment to nurturing the wellbeing of all. In return, we offer a working culture that gives our people freedom and flexibility, and where they can grow both personally and professionally to master their field.

Be part of our amazing blend. Come and grow yourself and, in turn, help us to grow a world of wellbeing.

Your role

This permanent role is responsible for managing the Credit Control Organization for Australasia, reporting to the Australasia Finance Lead.  The Credit Control Manager will initially be a project based role supporting the Global Order to Cash team and local finance teams with ensuring readiness for go live by tailoring global standard processes and policies to local requirements and building an understanding of ekaterra’s customer base as part of Project Blossom.  The Credit Control Manager will also be responsible for building their team through recruiting Credit Controllers within their region.

Following go live, this will transition to a BAU role of managing Credit Control activities within the region, ensuring that engagement with customers on credit matters is optimised for customer experience as well as managing ekaterra’s credit risk in line with the local and global policies and working capital performance, working closely with global Order to Cash and operational teams, as well as local credit controllers, Go-To-Markets(GTM) and Finance.

Your Key Tasks

  • Implement a high quality, efficient, effective credit control organisation including recruitment of local Credit Controllers in markets.

  • Develop a culture of excellence for the new Order to Cash team to ensure its success providing and developing services to businesses that are changing both culturally and in response to changing markets.

  • Support the implementation of any local variations to global processes and policies covering billing, credit management and collections

  • Manage training of new team to ensure full readiness for go-live

  • Accountability for credit management, billing and collections processes and performance

  • Collaborate with cross-functional stakeholders to ensure business and customer needs are being met

  • Support continuous improvement and development including leading further strategic initiatives to develop the services and processes of the function in line with the global process team

  • Meet all the operational and financial performance targets and obligations

  • Handle escalations from in market Credit Controllers and Operational teams

  • Deliver on KPIs and SLAs in liaison with the businesses and work with markets to ensure regular review meetings to identify continuous improvement in ways of working

  • Drive proactive customer communication to manage timely credit and collections management activities and improve ekaterra’s working capital position

  • Perform credit control activities

Skills and Experience

Key requirements are:

  • At least 7 years business experience in Credit or Collections roles

  • Bachelor’s degree in Finance or business (preferably Finance, Accounting or Business)

  • Familiar with SAP functionalities

  • Ability to work cross functionally and cross culturally

  • Excellent verbal and written communication skills

  • People leadership excellence, including leading people cross culturally

  • Proactive and self-leading

  • Proven track record on delivering on performance improvement initiatives

  • Service oriented attitude

  • Able to adapt to changes quickly

  • Fluent in English language

The qualities we look for

ekaterra is made up of a special blend of individuals which make our teams exciting and diverse. To be part of our blend we are looking for individuals who think Green and are environmentally conscious, who understand the power of simplicity and who are accountable for their actions. We want those who infuse mastery and passion in everything they do to create great products and unforgettable experiences for our consumers.

What's in it for you

We believe that growth is for everyone, we believe in growing leaders, and we believe in making space to grow an owner’s mentality. Like nature, we adapt, we change and we grow. We believe in connections over hierarchies and work levels. We have a 'corporate start-up' approach; we act with speed and agility and we have the strength and scale of a large corporation. We are building a better world of wellbeing, and a better you.

Excited about the Role?

Please apply online by clicking on “Apply” below. Your application will be reviewed against our requirements. Should you not meet our immediate requirements, your profile will be registered in our talent pool system and we will match your profile to suitable future vacancies.

You will be able to access your status update through the candidate tracking link.

Thank you for your interest and application. Should you require additional information, please contact Min Jie Lee via this email:

ekaterra is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. We are interested in every individual bringing their whole self to work and this includes you! Therefore if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

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