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Customer Solutions Assistant Manager

Job ID:
R-40491
Category:
Supply Chain
Location:
Kuala Lumpur, Kuala Lumpur
Date posted:
06/22/2022

The Purpose of Role:

Customer Services (CS) solution develop, integrates and executes ULM strategy and plan, in support of the business and functional strategies and coordinates the business ability to meet customer needs through integrated processes, systems, and the use of technology. 

Team Structure:

  • Reporting to: Customer Support Manager

Key Responsibilities:

Monitor

  • Provide performance monitoring of KPI, and identify trends and issues in service level.

  • Timely communication of business updates, policy changes and relevant information to stakeholders.

Collaboration

  • Act as prime communication contact for his/her customer portfolio.

  • Regular engagement with the customer to ensure demand and supply are balanced to best fulfil the customer’s requirement.

  • Build and maintain good relationships with customers by driving effective engagement.

  • Work cross-functionally with stakeholders and support team to ensure best-in-class CS.

Analyze

  • Continuously review internal standards and process to propose possible changes for improvement

  • Produce and review service level performance and identify service level improvement opportunities.

Governance

  • Conduct weekly, monthly, and quarterly performance reviews.

  • Conduct process update/improvement projects and workshops.

Key Stakeholders:

  • Internal: CD Team, Planners, Logistic Team, Shipping Team

  • External: Customer's supply chain, buyers

Travel:

No travel is required.

What you'll need to success

  • Bachelor’s Degree or equivalent.

  • Minimum 3-5 years of working experience customer-facing supply chain environment, with other Supply Chain experience in Planning or Category Logistics.

  • Track record of building and leveraging relationships.

  • Think opportunity, simplification, and harmonization.

  • Think integrated Supply Chain process.

  • Analytical thinking skills.

How to Apply:

Please apply online and add your updated resume. Your application will be reviewed against our requirements and we will be in touch to provide you with an update on the status of your application if shortlisted.

About Unilever:

Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas, and disrupt processes: use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, many Malaysian households use our products to feel good, look good and get more out of life-giving us a unique opportunity to build a brighter future.

Every individual here can bring their purpose to life through their work. Join us and you will be surrounded by inspiring leaders and supportive peers. Among them, you will channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we will work to help you become a better you.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

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