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Internship - Business Excellence (Customer Relation Management)

Job ID:
Kuala Lumpur, Kuala Lumpur
Date posted:

Internship in Business Excellence


Preview a Unilever life before you graduate. You will have an opportunity to work on a real challenging project, experience best in class training and development opportunity.

Unilever Food Solutions is the €2.5bn+ foodservice division of Unilever. It leads the dynamic Food Service market across its categories and has ambitious growth objectives, marketing a range of professional food and beverage products and services to operators across 22 Multi-Country Organizations in 72 countries.

Business Excellence – Operations Team, the backbone of the business for Malaysia and Singapore, supporting sales and operation planning that integrated business management process focus on key supply drivers including sales, marketing, demand, production and inventory.

Leading trade program that contributed €35mil to the business that drive volume growth and loyalty program for the trade partners.

Customer Relation Management (CRM) – Digital transformation to engage operator journeys through onmi channel for non-visited operators via ChatBot and Live Chat. Being connected to the operators to understand their needs to transform into action and conversion.

Throughout the internship period, you will gain challenging yet rewarding industrial experience in a dynamic multi-national corporation. What’s great, you will learn from a highly energetic team of your peers, your line managers and senior leaders will help you develop your skills and competencies.

If you’re interested in kick-starting your career in Business Excellence at Unilever Food Solutions and getting a closer look at how our company approaches in the areas, we’d like to meet you.

Key features

  • CRM Support: Support CRM on Bahasa Version Chatbox/LiveChat to our biggest Operator Group – Masakan Panas.

  • Connecting the operator journey by follows up on the sampling that have given out to the Operator.

  • Business Excellence Support: Consolidate reports and analysis to show end to end tracking from sample given out through conversion.

  • Support on administration to ensure the business growth with good quality processes and a well-managed database.

What do we look for?

  • Bachelor's Degree in any field with strong career interest in Business Excellence.

  • Proficient communication skill in both Bahasa Melayu and English.  

  • Proficient knowledge in Microsoft Office Applications (Word and Excel).

  • Able to commit for at least six (6) months.

  • Fresh graduates who are seeking an internship experience.

How to Apply:

Please apply online and add your updated resume. Your application will be reviewed against our requirements and we will be in touch to provide you with an update on the status of your application if shortlisted.

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About Unilever:

Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas, and disrupt processes: use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, many Malaysian households use our products to feel good, look good and get more out of life-giving us a unique opportunity to build a brighter future.

Every individual here can bring their purpose to life through their work. Join us and you will be surrounded by inspiring leaders and supportive peers. Among them, you will channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we will work to help you become a better you.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

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