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Supply Chain Customer Support Executive (Order Processing) (6-months contract) - July 2023 Intake

Job ID:
Supply Chain
Kuala Lumpur, Kuala Lumpur
Date posted:
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The Purpose of Role:

Drive integrated activities with the extended supply chain and customer teams, as well as through collaboration, both internally and externally, to ensure customer service requirements are understood and met.

Team Structure:

  • Reporting to: Customer Experience Manager MYSG

Key Responsibilities:

  • Perform daily order validations by working closely with Order Processing Hub.

  • Accomplish adjustment/fulfilment of orders according to standard operation procedures and prioritizations guidelines.

  • Liaison between supply planners, warehouse and transport team, order processing hub, and external customers.

  • Escalates to Line Manager on matters related to customers issues.

  • Execute order to delivery process according to Unilever Global Financial Control Framework.

  • Act as gate keeper & implement strict adherence to processes & cut offs.

  • Deliver agreed Customer Case Fill on Time (CCFOT), Case Fill (CFR), Dispatch Rate (DR) and Dispatch Rate Original Order (DROO).

  • Ensure all orders (sales order, return order and reject orders) are processed on time in according with the agreed cut off time.

  • Optimise truck load by coordinating with customers and distributors/Third-Party Logistic (3PL).

  • Actively involve in stocks planning during product new launch and promotion SKUs.

  • Work closely with Customer Development (CD) team and Customers if Logistic Aging arisen.

  • Manage and develop Customer Service Hub team.

Key Stakeholders:

  • Internal: CD Team, Planners, Logistic Team, Shipping Team

  • External: 3PL, Customers


No travel is required.

Essential Experience/Skill/Knowledge:

  • Possess Diploma/Degree in any relevant field.  

  • 1-year in supply chain customer support (order processing) work experience.

  • Fresh grads are encouraged to apply.  

  • System knowledge in SAP and BW.

  • Fundamental working knowledge in Microsoft Office Application (Excel, Word, PowerPoint).

  • Able to start work in August 2023 for 6 months contract.

Desirable Experience/Skill/Knowledge:

  • Good analytical skills, negotiation skills and problem-solving skills.

  • Supply Chain customer service or logistics functions.

  • Objective and result oriented.

  • Passion to work and a strong team spirit.

How to Apply:

Please apply online and add your updated resume. Your application will be reviewed against our requirements and we will be in touch to provide you with an update on the status of your application if shortlisted.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

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