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Customer Manager Coles

Job ID:
Customer Development
North Rocks, New South Wales
Date posted:

Who we are?

On any given day, 2.5 billion people globally use Unilever products to feel good, look good and get more out of life. Our products range from 400+ brands which include Dove, Lynx, Omo, Surf alongside innovative, and purpose-led brands like Ben & Jerry’s, Streets, Continental and many more, giving us a unique place in the lives of people all over the world.

A job at Unilever is a career made by you, with development opportunities, benefits and a working culture that embraces diversity and hybrid working. We have a proud heritage in Australia since 1919 and a thriving, sustainable business today, so there's never been a better time to join us.

We are looking for a Customer Manager who will be externally focused & lead an area of the business. The Customer Manager will be responsible for developing strong working relationships with the Coles commercial team.  This role will also be responsible for the P&L of the Unilever business, including; turnover, profitability, trade investment and market share delivery, whilst building, negotiating and executing the commercial joint business plan with the Customer.

Role Responsibilities:

  • Delivery of Turnover, Customer Profitability and Total Trade Spend  budgets for allocated categories within Customer Channel

  • Develop strong relationships with both internal (e.g. Category Managers, VRPs, Brand Managers) & external customers (e.g. Category Managers, Promotion Managers)

  • Develop and deliver promotional plan within Customer.

  • Day to day administration and evaluation of product portfolio e.g. Promotional Evaluation, inputs to S&OP

  • Lead range and merchandising reviews (where appropriate), working in collaboration with the Category, Customer Strategy and Digital teams

  • With the Customer Strategy Lead, deliver differentiated, customer centric in store campaigns

  • Develop & deliver Joint Business Plans with the Customer.

  • Work with CBM and Customer Director to develop and deliver Local Customer Strategy Plan for customer.

  • Own the short-term volume and spend forecast aligned to S&OP process for their allocated categories

Does this sound like You

  • Business experience, preferably cross-functional

  • FMCG experience

  • Strong customer facing experience and proven track record is a must  

  • Proven people management/development capabilities

  • Three to four roles in Customer Strategy/Trade Category Management and Account Management / Field Sales is desirable

What awaits you at Unilever

The core of Unilever’s culture is captured as Human, Purposeful, Accountable. You will be joining a dynamic, flexible, and inspiring work environment that truly cares about your wellbeing, values what you do and celebrates your success.

This is your opportunity to be part of a purpose-led business and a global community where you can progress your career both locally and internationally. You will also benefit from amazing discounts on external company products, attractive employee referral reward program amongst other benefits.

This is a great opportunity to work within an iconic and global organisation. We have gained our reputation as one of the world's most admired employers by providing an environment where individuals can achieve their goals, both professionally and personally.

Make no mistake we expect a lot from our people as they do of us. So, if you can rise to the challenge, don't waste any time - apply now!

If you require reasonable adjustments for the application and recruitment process, please advise us on

Unilever is an organization committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities.

This means we encourage people with all backgrounds to apply, including Aboriginal and Torres Strait Islander Peoples, Māori and Pacific Peoples, and people with disabilities. Interested in learning more, check out our Reconciliation Action Plan and Workplace Adjustment Policy on the Unilever webpage.

At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! We encourage you to advise us at the time of your application if you require any reasonable adjustment so that we can support you through your recruitment journey.

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