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E-Commerce Manager

Job ID:
Customer Development
North Rocks, New South Wales
Date posted:

Who we are?

On any given day, 2.5 billion people globally use Unilever products to feel good, look good and get more out of life. Our products range from 400+ brands which include Lipton, Dove, Lynx, Omo, Surf alongside innovative, and purpose-led brands like Ben & Jerry’s, Streets, Continental and many more, giving us a unique place in the lives of people all over the world.

A job at Unilever is a career made by you, with development opportunities, benefits and a working culture that embraces diversity. We have a proud heritage in Australia since 1919 and a thriving, sustainable business today, so there's never been a better time to join us.

We are looking for E-Commerce Manager in Sydney Australia who will be responsible for delivering accelerated eCommerce growth for Unilever’s Home, Beauty & Personal Care (HBPC) business. You will work closely with the customer development team, marketing & wider eCommerce function as well as our external retail partners with a focus on Woolworths and Coles.

Role Summary:

  • Lead the strategy and growth agenda for the HBPC e-Commerce business with a focus on driving profit and growing market share

  • Reporting & analysis of HBPC eCommerce financials and key KPI’s

  • Step change our customer engagements through building a strategic partnership with key customers & supporting key account teams to build ecommerce specific JBPs.

  • Support & drive our Omnichannel retailers with delivery of activities across online platforms with a focus on Woolworths and Coles.

  • Track Ecommerce activation excellence versus predefined goals

  • Lead the Design for Channel for eCommerce based on channel insights – ie deep analytics to determine what is optimised product range/online promotional plan by retailer and work with Business units to deliver this

  • Work with the eCommerce & Search Manager to ensure our products are showing up in the best way online meeting our Perfect Store Online guidelines

  • Track and report on digital campaign effectiveness and action optimizations, ensuring benchmarks are reached.

  • Collaborate with the internal category team to develop online promotional strategies.

  • Measure and analyse promotional activity, using insights and learnings to optimize future plans.

  • Develop and drive integrated relationships with the internal brand teams, category teams and customer teams to embed omnichannel strategies.

  • Educate internal stakeholders on eCommerce initiatives and build capability in this area.

  • Drive the Test & Learn agenda for HBPC to identify new opportunities, ensuring clear goals are set against key activities & knowledge share

What you will bring:

  • Must have 3+ years experience and operational knowledge of the eCommerce and/or Digital media channel.

  • Commercially astute and knows how to creatively plan which digital levers to pull to drive growth & commercial outcomes

  • Strong ability to influence and work through others to deliver best in class results

  • Have a strong track record of sustained delivery, execution & building capability/talent.

  • Strong communication, presentation, and interpersonal skills

  • Strong prioritisation and organisation skills

  • A passion for the rapidly evolving eCommerce landscape

What awaits you at Unilever

The core of Unilever’s culture is captured as Human, Purposeful, Accountable. You will be joining a dynamic, flexible, and inspiring work environment that truly cares about your wellbeing, values what you do and celebrates your success.

This is your opportunity to be part of a purpose-led business and a global community where you can progress your career both locally and internationally. You will also benefit from amazing discounts on external company products, attractive employee referral reward program amongst other benefits.

This is a great opportunity to work within an iconic and global organisation. We have gained our reputation as one of the world's most admired employers by providing an environment where individuals can achieve their goals, both professionally and personally.

Make no mistake we expect a lot from our people as they do of us. So, if you can rise to the challenge, don't waste any time - apply now!

If you require reasonable adjustments for the application and recruitment process, please advise us on

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

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