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Pureplay and ICNow eCommerce Lead

Job ID:
Customer Development
North Rocks, New South Wales
Date posted:

Who are we?

On any given day, 2.5 billion people globally use Unilever products to feel good, look good and get more out of life. Our products range from 400+ brands which include Lipton, Dove, Lynx, Omo, Surf alongside innovative, and purpose-led brands like Ben & Jerry’s, Streets, Continental and many more, giving us a unique place in the lives of people all over the world.

A job at Unilever is a career made by you, with development opportunities, benefits and a working culture that embraces diversity. We have a proud heritage in Australia since 1919 and a thriving, sustainable business today, so there's never been a better time to join us.

Over the past 5-years, Meal Delivery has become commonplace in ANZ, with Deliveroo and UberEATS entering the Australian market in 2016.  Online food delivery is no longer the way of the future. It is the way of life NOW.

Unilever has established itself as a key player in this market by enabling consumers to order Ice Cream wherever they are, whenever they want, and get this delivered in 30 minutes (ICNOW). We have a small entrepreneurial ICNOW team who runs an aggressive growth agenda.

Similarly, online only retailers (pureplayers) such as Amazon, Kogan & Catch are making their stamp in Australia and growing at a rapid rate.

These two channels - Pureplay and ICNow - are at the forefront of Unilever’s eCommerce strategy.

We are looking for a Pureplay and ICNow eCommerce Lead to take these channels to the next level, delivering accelerated performance in key pureplayers e.g., Amazon and leading an entrepreneurial ICNow team to further drive Unilever’s presence through existing and emerging quick delivery partners.

Role Summary


  • Set-up and deploy clear channel and customer strategies, including launch plans for new brands and segments

  • Develop and own the full P&L for ICNow and Pureplay Customers inc Amazon, Kogan and

  • Drive ICNow & Pureplay agenda and thought leadership throughout total business


  • Lead an entrepreneurial team, roles include: ICNow & Pureplay Account Manager, ICNow Operations Manager and dotted line ICNow Brand Manager

Customer Management

  • You will personally manage the customer relationship with key Pureplay Retailers for Unilevers Home, Beauty and Personal Care Category inc all aspects of account management

  • Support ICNow & Pureplay Account Manager in leading the growth partnerships with all key ICNow customers including Uber, Deliveroo, Menulog, Doordash and Pureplay Retailers for the Foods Category

  • Develop strong cross functional internal relationships (Category Managers, Field Managers, Distributors, Finance & Marketing)

Key Projects and Priorities

  • Drive the Pureplay & ICNow roadmap to deliver projects which accelerate growth and set the business up for the future

  • Drive innovative use of technology and digital where relevant in customers – be an early adopter and drive the test & learn agenda

What You will bring

  • 7 years+ experience in a commercial role with responsibilities of online key account management.

  • Business knowledge and understanding of pureplay customers such as Amazon and

  • Business knowledge and understanding of quick commerce delivery customers such as UberEATS and Deliveroo

  • Strong verbal, and written communication skills; ability to lead a cross-functional team (up & down); be a critical thinker and be able to focus on details

  • Strong analytical skills and experience turning insights into action for optimised business performance

  • Positive attitude, resilience to adversity, demonstrated conflict-management skills

This is a great opportunity to work within an iconic and global organisation. We have gained our reputation as one of the world's most admired employers by providing an environment where individuals can achieve their goals, both professionally and personally.

Make no mistake we expect a lot from our people as they do of us. So, if you can rise to the challenge, don't waste any time - apply now!

So, if you can rise to the challenge, don't waste any time - apply now!

If you require reasonable adjustments for the application and recruitment process, please advise us on

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

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