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State Account Manager Independents Channel NSW & QLD

Job ID:
R-25478
Category:
Customer Development
Location:
North Rocks, New South Wales
Date posted:
11/22/2021

Who we are?

On any given day, 2.5 billion people globally use Unilever products to feel good, look good and get more out of life. Our products range from 400+ brands which include Lipton, Dove, Lynx, Omo, Surf alongside innovative, and purpose-led brands like Ben & Jerry’s, Streets, Continental and many more, giving us a unique place in the lives of people all over the world.

A job at Unilever is a career made by you, with development opportunities, benefits and a working culture that embraces diversity. We have a proud heritage in Australia since 1919 and a thriving, sustainable business today, so there's never been a better time to join us.

We are looking for a State Account Manager Independents Channel NSW & QLD for Unilever Australia. This role is a key Customer role within the total business.  Externally facing, the role will manage Metcash NSW & QLD (and all Independent Banners therein) across all categories. This is a pivotal customer role, key to delivering the set USG and Profit targets. The success of the State Account Manager in this role will rely on the development of strong working relationships with all key contacts at the Accounts as well as the individual’s ability to create and adapt a plan and portfolio, and drive engagement with all key stakeholders.  

Role Summary

  • Delivery of Turnover, Customer Profitability and TTS budgets for Independents in NSW & QLD.  

  • Develop strong relationships with both internal (e.g. Category Manager, Shopper Insights Managers, Marketing) & external customers (e.g. Category Managers, Trading Managers, Category Directors Buyers, Supply contacts, Marketing contacts).

  • Developing and owning in-store activation events in the Independent Channel where appropriate.

  • Developing, landing & ultimately delivering Joint Business Plans with Metcash NSW & QLD and other Customers where appropriate.

  • Executing and delivering promotional plan with all Customers in their remit.

  • Discuss, agree and land Gap Filling initiatives (where appropriate).

  • Lead range and merchandising reviews (where appropriate), working in collaboration with the Head of Independents.

  • Deliver key Category Team initiatives at Customer e.g. Price Increases, Brand Activation, NPD etc.

  • Work with Customer Service Team to ensure customer service issues are resolved efficiently.

What you will bring

  • Great relationship building both externally & internally

  • Excellent Communication and interpersonal skills

  • Analytical skills

  • Negotiation skills

  • Understand the Australian FMCG market

  • Data Driven Decision Making – use data to direct thinking and action

  • Proven track record in FMCG Account Management.

  • Experience in Independents in a Customer Manager capacity.

What awaits you at Unilever

The core of Unilever’s culture is captured as Human, Purposeful, Accountable. You will be joining a dynamic, flexible, and inspiring work environment that truly cares about your wellbeing, values what you do and celebrates your success. This is your opportunity to be part of a purpose-led business and a global community where you can progress your career both locally and internationally. You will also benefit from amazing discounts on external company products, attractive employee referral reward program amongst other benefits.

This is a great opportunity to work within an iconic and global organisation. We have gained our reputation as one of the world's most admired employers by providing an environment where individuals can achieve their goals, both professionally and personally.

Make no mistake we expect a lot from our people as they do of us. So, if you can rise to the challenge, don't waste any time - apply now!


If you require reasonable adjustments for the application and recruitment process, please advise us on ANZ.talent@unilever.com.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

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