IT Analyst

Background & Purpose of the Job

The main purpose of the IT Service Management  Lead role is to drive infrastructure  IT agenda for South Central Europe  and on EE level overlook quality on one global service line.

This role supports the EE  IT DCS Manager within area of responsibility as a representative for the whole of IT, starting with local & global  IT Service lines.

Job Requirements:

• Ability to manage DCS infrastructure services , to ensure quality & continuity & cost effectiveness

• Ability to manage services projects from start to finish while respecting deadlines and tracking progress

• Strong knowledge in global DCS  services management , data analysis

• Strong capability of data analysis (consumer, financial) and insights generation

• Capability of developing strong team relationships via interpersonal and communication skills

• Understanding of local and central services architectures and the ability to properly link business needs with system solutions;

• Understanding of ITIL, Scrum, Agile principles (Service and Change Management) is a must.

• Strong ability to address business challenges and opportunities with customer focus;

• Responsiveness and resilient attitude

• Exceptional self-leadership, time management, facilitation, and organizational skills.

• Keen attention to detail, strong time management, problem solving, and decision-making skills.

• Fluency in English, MS Office and MS Project tools

Role and Responsibilities:

• Engage with local and central IT services within his/her area of responsibility to communicate and scope the IT plan aligned with overall IT plan

• Leverage knowledge of cutting-edge technologies to optimize organizational efficiency

• Collect IT demand, project & automation and deliver the IT plan aligned with overall Unilever IT plan

• Undertake the relevant infrastructure ( DCS ) project execution activities to support Local Growth Programs working with Service Lines in the delivery of these projects

• Review existing IT systems and internal processes; collect and analyze data to identify areas for improvement within IT infrastructures

• Shape project portfolio to maximize business value, basing on digital trends

• Assure proper resourcing (capacity & capability) by effective coordination of inhouse resources \ learning culture as well as evolving team augmentation (freelancers, Flex resourcing) and Agile\Devops ways of working

• Support the EE IT DCS  Manager to ensure effective delivery of day-to-day IT operations, ensuring that IT services delivered are as per business requirements

• Align with Unilever standard operating practice in delivery of IT Services

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.