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Senior Shopper Experience & Design Manager

Job ID:
Customer Development
Rogers, AR
Date posted:

Background & Purpose of the Job

TheSr Omni Shopper Experience & Design Manager for Walmart partners with the Hair Care team at Walmart to create objective strategic thought leadership, insights, and solutions to accelerate growth for Walmart across total Hair Care. The SE&D Manager will specifically focus on being an expert in the shopper journey and to translate that understanding into the necessary experiences and design elements needed to drive customer trust and build Walmart’s equity with the shopper. You will collaborate at multiple levels within Walmart and Unilever to influence, coordinate, and execute best in class strategies.

What You’ll Do

Shopper Experience

  • Work closely with the Unilever-Walmart Shopper Research & Insights team to identify key knowledge gaps and research needs to develop a comprehensive plan for Walmart in-store and online

  • Own analyzing and translating the research plan into shopper-based actionable recommendations for Walmart – across in-store and online

  • Collaborate extensively with internal departments (e.g. Global Customer Insights, People Data Center, etc.) to ensure existing global and US work is translated for use at Walmart

  • Shape and ensure the delivery of shopper experience fundamentals across the MSC team including shopping, shopper, and store & shelving fundamentals

  • Partner with & multiple cross-functional teams to identify how to elevate delivery of current and future shopper insights from existing available data sources from category to department level needs 

Shopper-Based Store & Site Design

  • Create a playbook of design fundamentals that translates the desired shopper UX through to UI – including, but not limited to: store & site design, location, adjacencies, fixture elements, and in-store and online shopper activation. 

  • Partner with multiple functions and agencies to create shopper-based store & site design and activation plans for the department to improve the shopper experience, build Walmart’s equity, and drive customer trust. 

  • Partner with the Team Lead to deliver these recommendations to Walmart in a compelling way that elevates Unilever Category Management’s equity with Walmart and delivers plans that drive competitive omnichannel growth and profitable sales for Walmart

Who You Are& What You’ll Need to Succeed:

The ideal candidate has industry-leading:

  • Collaboration & Relationship Skills

  • Customer relationship management experience: CPG & customer management experience required

  • Storytelling and influencing skills

  • Ability to lead clear concise meetings that are objective, and outcome focused

  • Communication skills across written, verbal, and presenting

  • Critical listening skills including relational, critical, discriminative, and appreciative

  • Leadership Skills

  • People first mindset that fosters a culture of diversity, equity, inclusiveness, & belonging

  • Intellectual curiosity

  • Values that role model the Unilever values of integrity, respect, responsibility, and pioneering

  • Ability to lead up, down, and across

  • Ability to effectively manage priorities and conflicts

  • Ability to challenge the status quo to deliver better results

  • Strategy & Analytics Capabilities

  • Strategy & Analytics muscle: 7+ years’ experiencein Category Management, Customer Management, Insights or Sales Strategy

  • Expertise in syndicated store & shopper data 

  • Expertise in retailer direct store & shopper data (Retail Link and Luminate or equivalent)

  • Ability to learn to distill complex data and analysis into simple storytelling

  • Organizational skills to manage databases and process

  • Shopper Experience & Design Competencies

  • Experience in insights and research or extensive partnership experience with insights & research teams 

  • Experiencing translating research into ‘so what/now what’ that is operationally executable

  • Understanding of analysis required to get to recommended actions for assortment, location/space, and 

  • Experience managing as a process leadacross multiple functions, that can build JTBD, process planning, and can act as a translator between teams

  • Category management or retail merchandising or operations experience in building recommendations for category or departmentlocation and adjacencies preferred

  • Experience in ecomm to build action planning for site design including navigation, search, and content plans

  • Shopper marketing experience preferred but not required

What We Can Offer You

Culture for Growth | Top Notch Employee Health & Well Being Benefits | Every Voice Matters | Global Reach | Life at Unilever | Careers with Purpose | World Class Career Development Programs | Check Out Our Space | Focus On Sustainability


Unilever is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.  For more information, please seeEqual Employment Opportunity Posters

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.

If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses.

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