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IT Support (Ben & Jerry's)

Job ID:
Supply Chain
Saint Albans, VT
Date posted:


Ben & Jerry’s produces super premium ice cream known for its high quality and unique add-ins ranging from large chunks of bakery items, chocolate, nuts, sauces and candy pieces, all with their own quirky memorable names.  We make the best possible ice cream in the nicest way possible and deliver a taste bud-boggling odyssey great enough to take you all the way to the state of euphoria.

Location of the job:

Vermont (St. Albans & Waterbury)

Overall Benefits:

Medical, Dental, Vision effective immediately | 401K | Profit Sharing | Tuition/Fitness Reimbursement | Paid Leaves | Quarterly Bonus Payouts | Uniforms and PPE provided.

We follow all COVID protocol and guidelines for your protection.

Additional Perks:

  • Vermont Attractions Discounts
  • Patagonia & PrAna Partnership discounts
  • 3 Pints of Ice Cream (when available)

What You’ll Do:

  • Implementing Cyber Security Standards for site security
  • SAP EWM support
  • Technical phone support via phone, teams, IT support channel on homepage, email with corporate IT on all plant related IT issues
  • Switch issues including and not limited too:  Vlan port configs, tracing ethernet wires to determine functionality and proper cable management, running new circuits when needed.
  • Printer troubleshooting.  Issues with supplies for site printers. Scheduling repairs.  Helping employees add printers to their laptops and desktops.
  • Print Labeler and RF guns support
  • Informance issues across the pack lines. Calls for support when there are issues.
  • WIFI issues, laptop connection to WIFI networks. WAP troubleshooting and install.
  • Time clocks, wall clocks, security camera troubleshooting
  • Working with Contractors during upgrades, leading projects and/or support of projects
  • All other duties as assigned

In addition, there will be exposure to allergens, including but not limited to dairy, eggs, tree nuts, coconut, peanuts, wheat (gluten), soybean and cinnamon.

What You’ll Need To Succeed:

  • IT degree or relevant working experience and knowledge
  • Project and time management skills to coordinate multiple work streams and timelines for IT breakdowns and systems IT support
  • Cisco CCNA * (preferable)
  • COMPTIA A+ (preferable)

Employment is subject to verification of pre-employment drug-screening results and background investigation


Unilever is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.  For more information, please seeEqual Employment Opportunity Posters

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.

If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses.

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