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Quality Laboratory Technician (AM2) - Ben & Jerry's (St. Albans, VT)

Job ID:
Supply Chain
Saint Albans, VT
Date posted:
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Quality Laboratory Technician (AM2)

Location of Job - St Albans, VT

AM shift: 6:30 am - 7:00 am

2/2/3 shift pattern

Pay Rate $23.84 – with an additional $0.50 shift adjustment for the 12 hr. AM shift assignments - Weekly Pay Periods

Benefit Overview

  • These are direct hires, full time positions with a full benefits package (*Medical, Dental, Vision, 401K, Stock Purchase, Tuition/Fitness Reimbursement, Paid Leaves, Qrtly Bonus payouts, etc.)

  • Benefits are effective the first day of hire (where applicable)

  • FREE pints of ice cream daily / Vermont Attractions Discounts / Patagonia & PrAna Partnership discounts

  • Uniforms and PPE provided by the company

  • Career Advancement Opportunities

Background & Purpose of the Job

Ben & Jerry’s produces super premium ice cream known for its high quality and unique add-ins ranging from large chunks of bakery items, chocolate, nuts, sauces and candy pieces, all with their own quirky memorable names.  We make the best possible ice cream in the nicest way possible and deliver a taste bud-boggling odyssey great enough to take you all the way to the state of euphoria.


The Quality Laboratory Technician focuses on incoming raw material, in-process and finished product.  Performs various analytical lab tests and provides technical support to problem solve quality problems to ensure the production of ice cream complies with GMP, food safety and company specifications.

    Who You Are & What You’ll Do

    As the Quality Assurance Technician, your essential duties and responsibilities will focus on incoming raw materials, in-process and finished product. 

    • Perform Microbiological testing on ingredients and finished product

    • Perform Analytical testing on ingredients and finished product (Fat, Solids, TA, pH, etc.)

    • Perform product cuts up and other organoleptic evaluations of Finished Product

    • Perform various quality checks to include:  Pint Weights, Code Verifications, Product Volumes, Line Verifications (metal detector checks, tamper band checks, etc.)

    • Utilize SAP software to hold/release product, enter QA data and submit Supplier Non-conformances

    • Take ingredient samples from drums, totes, etc. for analytical and microbiological testing

    • Clean and maintain QA Laboratories and related equipment

    • Perform environmental testing to include: ATP swabs, Micro Swabs and allergen swabs

    • Perform random QA audits and seek resolution to deficiencies

    • Prepare media and dilutions for micro testing

    • Enter data from lab testing into the computer

    • Lead on-shift incident investigations for non-conformances (Environmental, micro, FM etc.)

    • Actively participate in and support Quality Improvement project teams

    • Contribute to other routine tasks as needed

    In addition, there will be exposure to allergens such as dairy, eggs, tree nuts, coconut, peanuts, wheat (gluten), soybean and cinnamon.

    What You’ll Need to Succeed

    • Bachelor's degree or relevant experience in lieu of degree; must have high school diploma or equivalent.

    • Must have basic knowledge of Laboratory techniques to perform lab tests and use equipment in daily operations.

    • Basic knowledge of GMPs to instruct others in their utilization and adherence is required.

    • Some work experience in manufacturing and/or Quality Assurance is strongly preferred including basic knowledge of the manufacturing process sufficient to identify the best location to draw test samples, consider the interrelationship of each step in the process when investigating quality concerns.

    • Basic knowledge of food safety to participate in the identification and monitoring of critical control points is required.

    • Must have the ability to contribute to developing solutions for a wide range of difficult problems.

    • Ability to make routine decisions through fact finding and selection is required.

    • Must be able to determine work priorities and procedures in a fast-paced environment


    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

    • Regularly exposed to fumes or airborne particles.

    • The noise level is usually very loud.

    • Exposure to work on the manufacturing floor including mechanical operations and cleaning solutions.

    • Will work around ammonia.

    • Some repetitive motion is required.

    • Exposure to allergens, including but not limited to dairy, eggs, tree nuts, coconut, peanuts, wheat (gluten), soybean and cinnamon

    Employment is subject to verification of pre-employment drug-screening results and background investigation.

        *Any coverages for health insurance and retirement benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.



        Unilever is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. 

        Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.

        If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses.

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