Quality Manager

Background & Purpose of the Job:

The Quality Manager has overall responsibility for managing site wide consumer safety and quality program implementation and continuous improvement.   Following HACCP processes, Unilever Corporate policies, and Supply Chain Ice Cream initiatives, the QA Manager oversees the site quality agenda, World Class Manufacturing (WCM) quality pillar programs, and participates as a part of the site leadership team.

The QA Manager leads the Quality agenda Unilever, with focuses on leading, defining, developing, preparing, operationalizing, integrating, facilitating and coordinating the Quality policy, strategy, processes, Quality management system and standards. While ensuring harmonized implementation and integration for Quality in design, technology, supply, manufacture, and delivery across the Unilever Ice Cream network.

Essential Job Function/Duties:

• Establish, lead, and deliver Quality systems for the site
• Act as the subject matter expert on decisions related to quality programs and processes
• Provide technical information/feedback related to product inquires or complaints
• Manage microbiological concerns
• Ensure all products meet or surpass defined quality standards
• Drive continuous improvement through WCM programming
• Collaborate with production departments on awareness and training
• Ensure good manufacturing practices are in place at all times; set example and champion Quality initiatives
• Responsible for food safety programs
• Participate as part of site leadership team
• Hire, develop, and manage quality team
• Builds Quality talent (recruitment, coaching, training)
• Participates in developing, maintaining and implementing Quality learning frameworks, Quality skills dictionary and Job skill profiles
• Support regional and export markets to ensure quality standards and regulatory requirements are met
• Support GVS and RVS quality improvements and leverage best practice
• Other projects and duties as assigned
• Participates in developing and operationalizing of Unilever Quality strategy, governance, ways of working, organization model, resource levels, roles & responsibilities
• Supports ensuring consumer needs and expectations are linked into Unilever objectives
• Supports ensuring a balanced approach between satisfying customer needs and expectations and internal interests
• Provides expertise, leadership and support in Quality management and deep expertise areas for implementation of Quality standards, resolution of Quality issues across end-to-end SC
• Participates in defining relevant KPIs, building scorecards & reports for Quality KPIs, analyzing data, and drawing insights to drive Quality improvement
• Participates in developing and deploying new approaches, processes and tools to “raise the ceiling” and develop future capability for Quality
• Participates in obtaining, maintaining, and using insights from external benchmarks, assessment tools, standards, and knowledge about what other organizations are doing to manage Quality
• Participates in managing, advising and coordinating Quality Incident Management process (including recalls) using project management approaches, contacting with experts (SEAC), providing guidance on action resolution, and the reporting and replication of lessons learned
• Influences development and drives use of the Unilever quality improvement process and toolkit

Provides Quality leadership to influence Quality culture through visibility and coaching of cross-functional leadership across the business

Knowledge and Skill Requirements:

• Bachelor’s Degree in Food Science, Microbiology, or another applicable field required
• Must have a minimum of 5 years of supervisory/lead experience in manufacturing environment; food manufacturing preferred
• Ability to work with people from differing backgrounds collaboratively is required
• Must have a minimum of 5 years of quality assurance experience
• Demonstrated knowledge, skills and abilities through experience in production, quality, or materials management is required
• Must have experience in WCM, Six Sigma, Lean Manufacturing, or other continuous improvement program
• Strong communication skills with the ability to influence others through a matrixed environment is required
• Must have the ability to manage project and project teams from inception to completion including hitting deadlines and documenting progress
• Working knowledge of Overall Equipment Effectiveness (OEE) and ability to drive improvements using the Loss Tree is required
• Familiarity with HAACP and other QA regulations preferred

What We Can Offer You

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Work Level 2B:

Pay: The pay range for this position is $110,700 to $166,000. Unilever takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs.

Bonus: This position is bonus eligible.

Long-Term Incentive (LTI): This position is LTI eligible.

Benefits: Unilever employees are eligible to participate in our benefits plan. Should the employee choose to participate, they can choose from a range of benefits to include, but is not limited to, health insurance (including prescription drug, dental, and vision coverage), retirement savings benefits, life insurance and disability benefits, parental leave, sick leave, paid vacation and holidays, as well as access to numerous voluntary benefits. Any coverages for health insurance and retirement benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

Unilever is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business.

Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with Disabilities

Applicants and employees are protected from discrimination under Federal law.

For more information, please see EEO is the Law.

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.

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Unilever is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.  For more information, please seeEqual Employment Opportunity Posters

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.

If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at NA.Accommodations@unilever.com. Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses.