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Factory Quality Lead, ekaterra

Job ID:
Supply Chain
Suffolk, VA
Date posted:
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Job Description:

Job Title:  Factory Quality Lead, ekaterra

Work Location: Suffolk, VA

Job Type: Full Time

About ekaterra

ekaterra is the biggest tea business in the world, with world class purpose driven brands such as Lipton, PG Tips and Pukka. eka stands for unity and one purpose while terra stands for earth and nature. As ekaterra we are united in one purpose: growing a world of wellbeing through the regenerative power of plants.

Present in more than 100 countries, ekaterra generated revenues of €2 billion in 2019, whilst part of Unilever. With 11 production factories in four continents and tea growing estates in three countries, ekaterra is a profitable and growing business offering a world of wellbeing with the regenerative power of plants to hundreds of millions of consumers. Recently Unilever announced that it had agreed to sell ekaterra to CVC Capital Partners Fund VIII. As a standalone entity, ekaterra is even better positioned to lead the industry with dedicated focus driving greater growth and value.

Under CVC’s ownership, ekaterra has an exciting future ahead with opportunities for increased investments in our brands, our people and our capabilities. Combining the strength and scale of its global iconic brands with speed and agility, ekaterra is brewing a ‘corporate start-up’ mindset that’s opening-up new opportunities to flourish every day – both for its business, and its people.

At ekaterra, we work alongside people who put consumer love at the heart of every decision. Diverse minds who celebrate new ideas, share our values and the commitment we have for the wellbeing of all. In return, we create an environment that gives our people space and freedom, where they can grow as leaders. A connected community where ideas can thrive. Where you explore new challenges. Learning all you need to master your field, and even more about yourself.

Be part of this amazing blend. Join our collective and help us grow a better world of wellbeing and a better you.

Your role

The Factory Quality Lead – Suffolk role works in the factory and reports to the Factory Director with dotted line to the Global Quality Head in ekaterra.

The role provides support in all aspects of Quality Management, like standard setting and enforcing, project leadership, Food Safety program management, management of change duties, continuous improvement activities and reporting Quality KPI’s for the factory.

The role works within the factory team in Suffolk and is the owner of the Quality Program for the Factory. You will work closely with the extended Quality Team including the Market Unit Quality and Global Quality team and other functions such as R&D, Planning and Logistics for ekaterra.

The role is focused on driving a decrease in internal quality holds, customer and consumer complaints, improving, implementing and executing kaizen investigations, and providing technical quality support to the factory operations and customers we sell intermediate tea products to.  Leading the Food Safety team and document management in the Quality Management System (QMS) for regulatory compliance and incident management is also key.

Scope of the role is leading a team of 1 salaried report and 5 hourly Quality Technicians.  You will partner with key vendors to manage microbiological testing, housekeeping and janitorial services, pest control, scale calibration, and other outsourced services.

Your key responsibilities


  • Oversees all quality activities on site. Examples include, Quality laboratory management, operational needs and, improvement programs with suppliers)

  • Leads consumer complaint reduction projects

  • Leads the Food Safety team and maintains data collection and reporting

  • Monitors and repots quality hold information to stakeholders,

  • Leads quality improvement kaizens

  • Reports status of KPIs to Global Quality team

  • Budget ownership for the financial transactions for the quality department including management of creating POs, setting up contract agreements and documenting invoice payments in accounting systems.

  • Plays an active role in Market Product Incident management in his/her country through leading traceability exercises and ensuring product is controlled.

  • Provides expertise and support in Quality management for resolution of Quality issues within the factory

  • Proposes mechanisms and processes to monitor conformance to global quality standards & requirements of Third-Party Manufacturers (3PMs);

  • Supports external certification audits for the factory with support from NA Quality team, by facilitating audit prep, hosting audits, tracking closure of non-conformities and leading projects that address non-conformities.

  • Lead and input to answer Regulatory Body requests.

Skills and experience

  • University degree in general sciences or technical discipline

  • Minimum 3 year of relevant experience in roles at local/regional level in quality management in food and beverage industry, preferably in manufacturing environment

  • Cross functional Influencing

  • Proven and recognized achievements in risk and change management

  • Excellent organization

  • High level of energy

  • Digital savviness

  • Strong communication skills (written and verbal)

  • Ability to manage multiple projects with high delivery

  • Knowledge of lean manufacturing / world class manufacturing techniques is a plus

The qualities we look for

ekaterra is made up of a special blend of individuals which make our teams exciting and diverse. To be part of our blend we are looking for individuals who think Green and are environmentally conscious, who understand the power of simplicity and who are accountable for their actions. We want those who infuse mastery and passion in everything they do to create great products and unforgettable experiences for our consumers.

What’s in it for you

We believe that growth is for everyone, we believe in growing leaders, and we believe in making space to grow an owner’s mentality. Like nature, we adapt, we change, and we grow. We believe in connections over hierarchies and work levels. We have a 'corporate start-up' approach; we act with speed and agility, and we have the strength and scale of a large corporation. We are building a better world of wellbeing, and a better you.


Unilever is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.  For more information, please seeEqual Employment Opportunity Posters

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.

If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses.

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