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Order to Cash Regional Hub Manager - ekaterra,

Job ID:
Supply Chain
Suffolk, VA
Date posted:

About ekaterra

ekaterra is the biggest tea business in the world, with world class purpose driven brands such as Lipton, PG tips and Pukka. eka stands for unity and one purpose while terra stands for earth and nature. As ekaterra we are united in one purpose: growing a world of wellbeing through the regenerative power of plants.

Present in more than 100 countries, ekaterra generated revenues of €2 billion in 2019, whilst part of Unilever. With 11 production factories in four continents and tea growing estates in three countries, ekaterra is a profitable and growing business offering a world of wellbeing with the regenerative power of plants to hundreds of millions of consumers. Recently Unilever announced that it had agreed to sell ekaterra to CVC Capital Partners Fund VIII. As a standalone entity, ekaterra is even better positioned to lead the industry with dedicated focus driving greater growth and value.

Under CVC’s ownership, ekaterra has an exciting future ahead with opportunities for increased investments in our brands, our people and our capabilities. Combining the strength and scale of its global iconic brands with speed and agility, ekaterra is brewing a ‘corporate start-up’ mindset that’s opening-up new opportunities to flourish every day – both for its business, and its people.

At ekaterra, we work alongside people who put consumer love at the heart of every decision. Diverse minds who celebrate new ideas, share our values and the commitment we have for the wellbeing of all. In return, we create an environment that gives our people space and freedom, where they can grow as leaders. A connected community where ideas can thrive. Where you explore new challenges. Learning all you need to master your field, and even more about yourself.

Be part of this amazing blend. Join our collective and help us grow a better world of wellbeing and a better you.

Your Role

This permanent role is responsible for setting up the Order to Cash Hub for Americas and delivering transactional processes across the end-to-end Order to Cash cycle, including order management & fulfillment, claims management, cash application and pricing and master data maintenance.  The O2C Hub Manager will be initially be a project-based role supporting the Global O2C lead with setting up the hub including recruitment of a team of Specialists, ensuring office readiness and leading onboarding & training throughout the project, as well as testing of the new S/4 Hana ERP.  

When the project completes, the role will transition to business-as-usual running of the hub ensuring service levels are maintained for O2C processes across the Americas.

Key Responsibilities:

  • To implement a high quality, efficient, effective Order to Cash (O2C) Hub including recruitment of Specialist staff

  • Manage training of new team to ensure full readiness for go-live

  • Develop a culture of excellence for the new Order to Cash Hub to ensure its success providing and developing services to businesses that are changing both culturally and in response to changing markets. 

  • Directly manage the O2C including the professional leadership, general management and continuing development of its staff and assets.

  • Maintain and drive continuous improvement and development of the O2C Hub activity including leading further strategic initiatives to develop the services and processes of the function in line with the global process team

  • To ensure the long term success of the O2C Hub through the design and implementation of organizational, financial and strategic policy in support of the O2C Hub service goals and objectives.

  • Meet all the operational and financial performance targets and obligations 

  • Deliver KPIs and SLAs in liaison with the businesses and work with markets to ensure regular review meetings to identify continuous improvement in ways of working

  • Drive proactive customer communication to manage on time in full delivery and timely claims resolution

  • Ensure the 3 pillars within the hub perform according to the KPI and SLA for the region supported

  • Understand and follow the processes for MDM & Pricing

  • Understand and follow the processes for Order management and claims

  • Understand and follow the processes for Billing and Cash applications

Key Requirements:

  • Bachelor’s degree in Sciences or business (preferably Supply Chain, Economics, Logistics)

  • At least 7 years business experience preferably in Customer Service or Order to Cash

  • Familiar with SAP functionalities

  • High ability to work cross functionally and cross culturally

  • Good verbal and written communication skills

  • Action orientated to deliver results under time pressure

  • High analytical skills

  • Proven track record on improvement performance

  • People leadership excellence

  • Service oriented attitude

  • Able to adapt to changes quickly

  • Fluent in English language (plus additional languages as required by Americas

The Qualities We Look For

ekaterra is made up of a special blend of individuals which make our teams exciting and diverse. To be part of our blend we are looking for individuals who think Green and are environmentally conscious, who understand the power of simplicity and who are accountable for their actions. We want those who infuse mastery and passion in everything they do to create great products and unforgettable experiences for our consumers.

What's in it For You

We believe that growth is for everyone, we believe in growing leaders, and we believe in making space to grow an owner’s mentality. Like nature, we adapt, we change and we grow. We believe in connections over hierarchies and work levels. We have a 'corporate start-up' approach; we act with speed and agility and we have the strength and scale of a large corporation. We are building a better world of wellbeing, and a better you.

For office-based, Research & Development, and remote positions, proof of COVID-19 vaccination is required to be eligible for employment. Religious and/or medical accommodations will be considered on a case-by-case basis.


Unilever is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.  For more information, please seeEqual Employment Opportunity Posters

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.

If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses.

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