Skip to main content

Quality Specialist

Job ID:
Supply Chain
Suffolk, VA
Date posted:

About ekaterra

Unilever is proud of its tea business ekaterra, the biggest in the world, with world class purpose driven brands such as Lipton, PG tips and Pukka. eka stands for unity and one purpose while terra stands for earth and nature. As ekaterra we are united in one purpose: growing a world of wellbeing through the regenerative power of plants. Recently Unilever announced that it had agreed to sell ekaterra to CVC Capital Partners Fund VIII.

Present in more than 100 countries, ekaterra generated revenues of €2 billion in 2019. With 11 production factories in four continents and tea growing estates in three countries, ekaterra is a profitable and growing business offering a world of wellbeing with the regenerative power of plants to hundreds of millions of consumers. As a standalone entity, ekaterra is even better positioned to lead the industry with dedicated focus driving greater growth and value.

Under CVC’s ownership, ekaterra has an exciting future ahead with opportunities for increased investments in our brands, our people and our capabilities.  Combining the strength and scale of its global iconic brands with speed and agility, ekaterra is brewing a ‘corporate start-up’ mindset that’s opening-up new opportunities to flourish every day – both for its business, and its people.

At ekaterra, we work alongside people who put consumer love at the heart of every decision. Diverse minds who celebrate new ideas, share our values and the commitment we have for the wellbeing of all. In return, we create an environment that gives our people space and freedom, where they can grow as leaders. A connected community where ideas can thrive. Where you explore new challenges. Learning all you need to master your field, and even more about yourself.

Be part of this amazing blend. Join our collective and help us grow a better world of wellbeing and a better you.

The Suffolk factory has been the North American home of Lipton Tea since 1955. We are proud to have strong roots in our community and a legacy of delighting consumers with quality Lipton and TAZO products. Our team is committed to continuous improvement through collaboration and innovation. If you are looking for a dynamic environment with strong focus on personal development, we are the perfect place to grow your career.

The site SHE Leader has overall responsibility for managing Safety, Health & Environment improvement activities to achieve excellence for the ekaterra Tea manufacturing site in Suffolk, VA.  S/he works with site Supply Chain teams to develop the local SHE Strategy and improvement plans in order to achieve sustainable SHE excellence by reducing injuries, illnesses and environmental impact as measured in the core KPIs. Role has expectations of flexibility on working various shift times up to and including weekends as needed.

This position is part of the Factory Leadership Team and reports directly to Factory Director with dotted line to the SHE Lead, Americas. The Suffolk SHE Lead manages Safety, Health and Environment strategy and application for 200+ employees across 24/7 operation.

The qualities we look for in you:

ekaterra is made up of a special blend of individuals which make our teams exciting and diverse. To be part of our blend we are looking for individuals who think Green and are environmentally conscious, who understand the power of simplicity and who are accountable for their actions. We want those who infuse mastery and passion in everything they do to create great products and unforgettable experiences for our consumers.

What's in it for you?

We believe that growth is for everyone, we believe in growing leaders, and we believe in making space to grow an owner’s mentality.  Like nature, we adapt, we change, and we grow. We believe in connections over hierarchies and work levels. We have a 'corporate start-up' approach; we act with speed and agility, and we have the strength and scale of a large corporation. We are building a better world of wellbeing, and a better you.


The Quality Specialist – Suffolk role works in the factory and reports hierarchically to the North American Quality Lead in ekaterra.

The role provides support in all aspects of Quality Management, like standard setting and enforcing, trial management, management of change duties, participating heavily in continuous improvement activities, calibration point of contact, compliance checking and reporting for the factory.

The role works with the factory team in Suffolk, the Market Unit specialist and other functions such as R&D, Planning and Logistics for ekaterra and is part of the Quality team.

The role is focused on driving a decrease in internal quality holds, customer, and consumer complaints, improving, implementing, and executing kaizen investigations, and providing technical quality support to the factory operations and customers we sell intermediate tea products to.  Document management in the Quality Management System (QMS) for regulatory compliance and incident management is also key.

YourKey Tasks:

  • Leads quality improvement kaizens for product and packaging
  • Leads innovation trials 
  • Owner of management of change
  • Plays an active role in D and E Incident management within the factory.
  • Provides expertise and support in Quality management for resolution of Quality issues within the factory
  • Proposes mechanisms and processes to monitor conformance to global quality standards & requirements of Third-Party Manufacturers (3PMs)
  • Supports external certification audits for the factory
  • Provides inputs to answer Regulatory Body requests.
  • Serves as the calibration first point of contact.

Skills and Experience:

  • Minimum 5 year of relevant experience in roles at local/regional level
  • Cross functional Influencing
  • Ability to work independent in a virtual environment
  • Proven and recognized achievements in risk and change management
  • Excellent organization
  • High level of energy
  • Digital savviness
  • Strong communication skills (written and verbal)
  • Ability to manage multiple projects with high delivery
  • Fluent in English and any of the local language.


Unilever is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.  For more information, please seeEqual Employment Opportunity Posters

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.

If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses.

Join our talent network

Do you want to stay informed of new roles and programmes, receive interesting updates and relevant content? Then become part of our Unilever talent community so you know what’s going on when.

Join now

Sign up for job alerts

Make sure you see job opportunities when they become available. Just leave a few details below to stay up to date with jobs that suit you and your skills.

Interested InSelect a job category from the list of options. Select a location from the list of options. Finally, click “Add” to create your job alert.

Connect with us

We’re always looking to connect with those who share an interest in a sustainable future.

Contact us

Get in touch with Unilever PLC and specialist teams in our headquarters, or find contacts around the world.

Contact us