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Customer Planner Lead

Job ID:
Supply Chain
Warsaw, Mazovia
Date posted:
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Leading the Customer Planner team to develop accurate promo and non-promo management planning and execution by supporting Account Management team in developing and executing Customer Business Plans, ARO analysis, understanding forecast and post event analysis.

Customer Planner Team Lead drives the process and system transformation of Promotional and Non-promotional CD processes, while ensures effective way of working between Account Management and Customer Planner team.​

Key responsibilities: 

  • Responsible for setting the direction for the team to efficiently run and optimize plan and execute processes in the market

  • Drive direction and align on common strategy and goals with Account Management team

  • Monitor and deliver of technology and process KPIs and agreed way of working in all Promotional and Non-Promotional plan and execute processes

  • Facilitate improvement of tool usage, processes and way of working in collaboration with Account Management team

  • Lead improvement of tool usage processes and way of working within Customer Planner team

  • Point of escalation in case of technology and process KPIs are not delivered

  • Participate in quarterly partner plan meetings together with CSP and Account Managers

  • Owns and maintains guardrail list of Promotional and Non-promotional plan and execute 

  • Facilitate upskilling agenda of Customer Planner team in technology and processes

Our requirements: 

  • Minimum 5 years of experience in FMCG company on position requiring high analytical skills, ability to drive processes and system transformation 

  • Fluency in Polish and English (verbal and written) 

  • Master degree 

  • Successful experience in building and managing teams 

  • Great communication skill and ability to work in cross functional teams

  • Digital savvy and data driven decision making

  • Comprehensive experience with MS Office (e.g. Excell), Power BI etc.

  • Good business & operation understanding, strong project leading skills

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

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