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Senior Quality Specialist Poland and Baltics

Job ID:
Supply Chain
Warsaw, Mazovia
Date posted:

Main Purpose of the Job

The Quality Senior Specialist role is focused on Quality in the Go to Market operations, implementing, executing, improving, ensuring and providing technical quality support to SC, Logistics, Repacking operations, Customers, Marketing (for promotions, local jewels), Business Groups and Business Unit in Poland and Baltics for Quality Management System (QMS) compliance, complaint handling,  regulatory compliance, Careline support, on-shelf assessments and incident management.

Main Accountabilities

  • Supports deployment of UL Quality strategy, governance and goals through MCO specific projects
  • Runs  Quality Expert interventions (e.g. Operational Quality Reviews,  Training events, etc.)
  • Prevent and resolve Quality issues at re-packers, distribution centers, promotions,  customers within MCO geography
  • Ensure that on-shelf audits, risk assessments are completed to provide timely feedback
  • Supports verification of ongoing compliance to UL Quality Management Standards  at third party re-packers, distribution centers and local jewels e.g. through communications, self-assessment activities, KPI monitoring, technical visits, etc.
  • Supports regular market place on-shelf product assessments are carried out (CRQS evaluations), data is analysed and improvement projects are activated and followed up
  • Monitor Consumer  and customer complaints for alert triggers
  • Supports product quality incident management and consequent actions, reporting per Unilever requirements
  • Supports development of Quality  improvement activities based on the monitoring of market place data (e.g. consumer & customer care lines, on- shelf inspections, warehouse & re-packer data, employee observations, etc.)
  • Provide quality support and improvements from DC to Point of Sale (POS) - secondary & tertiary transport and storage, distributors, concessionaires.
  • Run Quality improvement projects with the MCO for business complaints and on-shelf CRQS improvement
  • Assists in building Quality talent in MCO through training.


  • Experience in Quality function, including factory environment
  • Experience in FMCG industry including – Foods, Cosmetics and Household categories


  • Good communication skills
  • Good presentation skills
  • Ability to influence others in other functions
  • Analytical skills


  • Quality Management Systems, HACCP knowledge
  • Engineering background (Chemical or Biological or Food industry) or 3 years of experience in similar position
  • Fluent English knowledge

Temporary contract – maternity cover (1,5 year).

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

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