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Head of Ecommerce Technology

Job ID:
R-26739
Category:
General Management
Location:
West Virginia, US;
Alberta, CA;
Remote
Date posted:
11/19/2021
This job supports remote working

Head of E-commerce Technology – FoodServiceDirect.com

Background & Purpose of the Job

FoodServiceDirect.com (FSD) is the B2B2C digital marketplace business unit within Unilever North America.  FSD was founded in 1994 and it was acquired by Unilever in 2018. 

Purpose of FSD is tobuild completely digital route-to-market andmake all manufacturerproducts easily accessible to B2B customersand to also bulk-purchasing B2C customerswithout any minimum order requirements. Over the last 3 years; since the acquisition, FSD’s unique entrepreneur and start-up DNA made it one of the fastest growing business units within Unileverand alsoin theindustry. FSD also recently launched the FSD Marketplace and Distributor Marketplace to increase its assortment and get closer to end customers. 

The Head of E-commerce Technology will join the FSD leadership team and will oversee all the technology related projects of the company. FSD has a very aggressive and exciting technology developmentroadmapand the incumbent will be working with other leadership team members to identify the best possible way to deliver the requirements through their respective teams. Strong emphasis is on Customer Experience, data-driven decision making and strong experience in e-commerce operations required for this role. Also, strong influencing and communication skills are required to develop the strategy and operational models.

Who you are & What You’llDo

This position can be remote anywhere in the US or Canada and is responsible for business partnering, technology strategy, team management.

Key Responsibilities 

  • Manage Software Development Team as Leader and groom the team’s technical as well as professional expertise

  • Responsible for program management for the FSD Ecommerceeco-system.

  • Responsible for all Tools and Applications including Magento, Zendesk, Dot Digital, Google Suite products, social media integration and 3rdparty solutions

  • Responsible for Order Management System and the Integration between Order Management System (Logistics), Warehouse Management System, Product Information Management System

  • Manage all Project Management Tools like Jira, Teams, Slack, etc.

  • Prioritize Bugs, Features as reported or requested by business and groom the stories and scope of work

  • Responsible for ReleaseManagement, Deployments to various environments and escalate issues across various platforms

  • Responsible for Technical Staff recruitment and working with agencies for seamless operations

  • Responsible for Backup, Restoration of Production Data and managing licenses, subscription, etc.

  • Responsible to oversee System Engineering, Hardware Support for Internal Employees and help desk

  • Responsible for working with corporate team for core services

Technical Requirements:

  • A technology leader who is visionary about B2B/B2C E-commerce technology landscape in North America preferably in CPG products

  • Experience working with offshore remote/freelance developers

  • 8+ years of working as Solution Architect in E-commerce domain

  • Expert in Software Development Lifecycle and Agile Technical Project Management

  • 5+ years of experience in running day to day Ecommerce Operations from technology side

  • 5+ years of experience in Ecommerce platforms like Magento, Demandware, Shopify preferably inMagento 

  • Expert knowledge of Cloud architecture and Cloud services

  • Expert knowledge of APIs (Soap, Rest,GraphQL), Workflows, Data Structures (SQL, NoSQL, XML, Json)

  • 8+ years of experience in leading consumer facing web/mobile applications

  • Experience in Frontend Development stack e.g., React.JS, React Native, PHP

  • Experience in implementing ADA, WCAG, Data Privacy, PCI Compliance

  • Some experience with Customer Engagement and Customer Service Applications and workflows

  • Experience in Google Analytics, Google Merchant Center, Google Ad is preferred

Business Requirements:

  • Entrepreneurial mindset and strong business understanding

  • Ability to work with cross-functional team members and understand their needs. 

  • Strong leadership skills andabilityto keep their remote team members accountable for deliverables on time and full. 

  • Big picture thinking and acustomer centric mindset

  • Visionary about future development needs

  • Ability to actively monitor technology trends and regularly identifynew and emerging technology opportunities. 

What You’ll NeedToSucceed

Ability to delegate, communicate and inspire internal and external stakeholders with confidence, creativity, and a positive attitude.  Commitment to create linkages with platform leads and/or the relevant business partnering functions to implement systems as detailed by organizational policies and methods.

What We Can Offer You 

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Unilever is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.For more information, please seeEqual Employment Opportunity Posters

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.

If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at NA.Accommodations@unilever.com. Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses.

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