Global Customer Hubs Assistant Manager - O2C Arabia

Unilever is currently hiring for Global Customer Hubs Assistant Manager – O2C Arabia

Function: Global Business Services – Customer Hubs
Reports to: Global Customer Hubs Manager – O2C Arabia
Scope: Customer Hubs - Regional (Arabia-Deliver&Collect)
Location: Turkey
Terms & Conditions: Full-Time

GLOBAL CUSTOMER HUBS TEAM
The Global Customer Hubs Team, part of Unilever’s Global Business Services (GBS) organisation, plays a key role in transforming how Unilever serves customers globally. GBS brings together customer, marketing, people, and finance services to drive productivity, innovation, and digital adoption at scale.
The Global Customer Hubs team partners closely with Customer Operations and Customer Development to deliver end to end execution across Order to Delivery and Bill to Cash processes. By reimagining operations end to end, we build global hubs powered by technology, data, and AI, and operated with leading industry partners.
Our work enables faster, simpler, and more efficient customer operations, while freeing local teams to focus on growth and demand generation. With a strong focus on digital innovation, partnerships, and future ready talent, we aim to set new industry standards for customer experience and operational excellence.

Purpose of the Role
The Global Customer Hubs Assistant Manager plays a critical role in driving operational excellence and performance governance across Arabia customer operations. The role acts as a key connector between markets, global hubs, and product or capability teams to ensure strong performance outcomes, standardised ways of working, and effective digital adoption across end to end operations.
This role is ideal for someone who is passionate about performance management, digital transformation, and simplifying operations through global hubs and standardised processes.

Key Responsibilities
Drive Operational and Business Performance
• Monitor and analyse day to day operational KPIs and service levels across Order to Delivery and Collections processes.
• Support structured performance governance through weekly and monthly reviews, ensuring clear actions, ownership, and follow up.
• Work with hub and market teams to ensure strong operational controls, risk management, and business continuity readiness.
• Support productivity and FTE governance, ensuring alignment between operational performance and agreed contractual baselines.
Enable Standardization and Digital Transformation
• Drive adherence to global process models and standardised frameworks in collaboration with hubs and markets.
• Support digital adoption and no touch operations by coordinating initiatives across hub, market, and product teams.
• Contribute to analytics driven insights that strengthen the hub’s role as a performance and solutions partner.
• Support transformation governance initiatives, including automation, GenAI applications, and process simplification.
Build a High Performing Ecosystem
• Collaborate cross functionally with market, hub, finance, and customer development teams to drive alignment and results.
• Contribute to a culture of continuous improvement and performance excellence.
• Actively participate in regional and global hub networks, sharing best practices and lessons learned.

Experience & Qualifications
• Bachelor’s degree in Supply Chain, Engineering, Business, or a related field.
• Minimum 3 years of experience in Supply Chain, Order to Cash, Customer Operations, or Customer Development Operations.
• Experience in performance management, governance, or transformation initiatives within one or more relevant process areas.
• Exposure to KPI management, productivity tracking, and FTE governance.
• Experience supporting digital adoption or process automation initiatives is an advantage.

Skills
• Strong analytical and structured problem solving skills, with a solid understanding of end to end Deliver & Collect processes and their business impact.
• Performance driven and execution focused, with the ability to translate objectives into clear action plans and measurable outcomes.
• Strong influencing skills, able to align cross functional stakeholders without direct authority.
• Experience supporting projects and change initiatives across geographies, with structured communication and stakeholder engagement.
• Solutions oriented mindset, able to identify root causes, assess risks, and drive corrective actions collaboratively.
• Strong business acumen, with the ability to link operational performance to financial and customer outcomes.
• Excellent communication and collaboration skills, with the ability to build effective working relationships across Customer Operations and global product or capability teams.

Leadership Expectations
• Care Deeply – Demonstrates strong commitment to customer experience, people development, sustainability, and performance excellence.
• Focus on What Counts – Prioritises what matters most to deliver the greatest impact.
• Stay Three Steps Ahead – Thinks boldly and proactively to anticipate customer needs and external trends.
• Deliver with Excellence – Takes ownership, moves with pace, and consistently delivers on commitments.
• Talent Catalyst – Encourages learning, collaboration, and inclusion, while positively contributing to team engagement and shared success.

Unilever embraces diversity and encourages applicates from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. 

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.