Benefits Administrator

Benefits Administrator – Job Description
Key Responsibilities
• Partner with vendors to maintain accurate benefit enrollments, life event changes, terminations, and corrections in HRIS and vendor systems across all U.S. plans.
• Oversee day to day benefits operations to ensure a seamless and accurate employee experience.
• Assist with annual activities such as Open Enrollment setup, testing, reporting, and communications.
• Support new benefit program implementations, vendor transitions, and HRIS updates.
• Partner with vendors, consultants, and carriers to resolve issues.
• Collaborate with HR, Communications, and vendor partners to deliver timely and consistent benefits communications across the organization.
• Deliver routine and ad hoc benefits reporting to support operations, analytics, and compliance needs.
• Serve as the first line of contact for vendors to address file errors, data corrections, eligibility disputes, and case escalations.
• Respond to employee inquiries regarding eligibility, coverage details, and enrollment issues.
• Serve as a primary resource for employees and Business Resource Groups by providing clear guidance and support.
• Maintain accurate benefits data through regular audits, reconciliations, and process controls.
• Process benefits invoices and partner with Finance to ensure timely and accurate payments.
• Ensure compliance with federal, state, and local laws governing employee benefits.
Education & Experience
• Bachelor’s degree in HR, Business, or related field preferred.
• 1–2 years of experience in benefits administration or HR operations required.
• Experience working with HRIS systems preferred.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Excel and PowerPoint.

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