Senior Manager Site Quality - Independence

JOB PURPOSE

This role exists to manage site wide consumer safety and quality program implementation and continuous improvement at the factory.

You’ll be part of a team that believes in doing work that matters — for people and the planet.

Because here, we don’t just hire for jobs. We invite you to be part of something bigger.

KEY RESPONSIBILITIES

​Following HACCP processes, Unilever Corporate policies, and Supply Chain Nutrition initiatives, the Senior QA Manager oversees the site quality agenda, World Class Manufacturing (WCM) quality pillar programs, and participates as a part of the site leadership team. The Senior Quality Manager role works in supporting the Independence site and reporting to the Head of Quality for Nutrition.
The Senior QA Manager leads the Quality agenda Unilever, with focuses on leading, defining, developing, preparing, operationalizing, integrating, facilitating, and coordinating the Quality policy, strategy, processes, Quality management system and standards. While ensuring harmonized implementation and integration for Quality in design, technology, supply, manufacture, and delivery across the Scratch Cooking Network.

- You’re a born leader: Your success will be based on the success of your team, the extended factory team, and the efforts they lead.
- You’re a dot connector: You will educate employees at all levels on Food Safety Programs, Regulatory requirements, and connect our programs to the everyday activities and actions of the team.
- You’re a changemaker: You will deliver new levels of Quality performance through continuous improvement, benchmarking globally and regionally.
- You’re a culture & change champion: You will inspire a culture where employees are passionate about the consumer experience and find ways to infuse quality and food safety into their work.

The role will:
 Establish, lead, and deliver Quality systems for the site
 Act as the subject matter expert on decisions related to quality programs and processes
 Provide technical information/feedback related to product inquires or complaints
 Manage microbiological concerns.
 Ensure all products meet or surpass defined quality standards.
 Drive continuous improvement through WCM programming
 Collaborate with production departments on awareness and training
 Ensure good manufacturing practices are in place at all times; set example and champion Quality initiatives.
 Responsible for food safety programs
 Participate as part of site leadership team
 Hire, develop, and manage quality team
 Builds Quality talent (recruitment, coaching, training)
 Participates in developing, maintaining and implementing Quality learning frameworks, Quality skills dictionary and Job skill profiles
 Support regional and export markets to ensure quality standards and regulatory requirements are met
 Support GVS and RVS quality improvements and leverage best practice
 Other projects and duties as assigned
 Participates in developing and operationalizing of Unilever Quality strategy, governance, ways of working, organization model, resource levels, roles & responsibilities
 Supports ensuring consumer needs and expectations are linked into Unilever objectives
 Supports ensuring a balanced approach between satisfying customer needs and expectations and internal interests
 Provides expertise, leadership and support in Quality management and deep expertise areas for implementation of Quality standards, resolution of Quality issues across end-to-end SC
 Participates in defining relevant KPIs, building scorecards & reports for Quality KPIs, analyzing data and drawing insights to drive Quality improvement
 Participates in developing and deploying new approaches, processes and tools to “raise the ceiling” and develop future capability for Quality
 Participates in obtaining, maintaining and using insights from external benchmarks, assessment tools, standards, and knowledge about what other organizations are doing to manage Quality
 Participates in managing, advising and coordinating Quality Incident Management process (including recalls) using project management approaches, contacting with experts (SEAC), providing guidance on action resolution, and the reporting and replication of lessons learned
 Influences development and drives use of the Unilever quality improvement process and toolkit
 Provides Quality leadership to influence Quality culture through visibility and coaching of cross-functional leadership across the business

REQUIRED QUALIFICATIONS
Knowledge and Skill Requirements:
 Bachelor’s Degree in Food Science, Microbiology, or other applicable field required
 Must have a minimum of 5 years of supervisory/lead experience in manufacturing environment with at least 2 + years in a manager capacity; food manufacturing preferred.
 Must have a minimum of 5 years of quality assurance experience
 Demonstrated knowledge, skills and abilities through experience in production, quality, or materials management is required
 Must have experience in WCM, Six Sigma, Lean Manufacturing, or other continuous improvement program
 Strong communication skills with the ability to influence others through a matrixed environment is required
 Must have the ability to manage project and project teams from inception to completion including hitting deadlines and documenting progress
 Working knowledge of Overall Equipment Effectiveness (OEE) and ability to drive improvements using the Loss Tree is required
Experience working with HAACP and other QA regulations.

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If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at NA.Accommodations@unilever.com. Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses. The Protected Veterans or Individuals with Disabilities AAP narratives are available for inspection by any employee or applicant for employment Monday through Friday during normal business hours at establishment.